National Retail Manager – Multi-Store Growth & CX

New Balance Australia Pty Ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Life Insurance

Birthday paid day off

Discount for you and your inner circle

Job summary

New Balance Australia Pty Ltd is seeking an experienced National Retail Manager to lead our full-price retail network across Australia. This hands-on, fast-paced role involves driving commercial performance, elevating customer experience and developing Store Managers across multiple locations with regular interstate travel.

You will coach Area Managers, oversee national operations, stock management and VM execution, while collaborating with Retail, VM, Marketing, Planning and HR to deliver

Qualifications

• Track record of achieving sales targets.
• Ability to coach and develop store leadership.
• Strong understanding of retail KPIs, stock management and VM execution.

Responsibilities

• Lead national performance across all full-price stores, driving sales, profit and KPIs.
• Coach and develop Area Managers and Store Managers to build high-performing teams.
• Oversee national retail operations, compliance, rostering efficiency and store execution.
• Ensure consistent delivery of premium customer experience and brand presentation.
• Manage national VM, GTM execution and store standards.
• Oversee assortment planning, stock flow, replenishment and inventory accuracy.
• Analyze sales, traffic, conversion and customer feedback to identify opportunities.
• Deliver national marketing campaigns, promotions and loyalty program initiatives.
• Conduct store audits and drive improvement plans across the network.
• Partner with key stakeholders across Retail, VM, Marketing, Planning and HR.

Skills

Sales targets

Coaching

Retail metrics

Stock management

VM execution

Excel

Communication

Tools

Microsoft Office

Job description

New Balance Australia Pty Ltd is seeking an experienced National Retail Manager to lead our full-price retail network across Australia. This hands-on, fast-paced role involves driving commercial performance, elevating customer experience and developing Store Managers across multiple locations with regular interstate travel.

You will coach Area Managers, oversee national operations, stock management and VM execution, while collaborating with Retail, VM, Marketing, Planning and HR to deliver