National Operations Training Architect

Viva Energy Australia; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Viva Energy Australia is seeking an experienced Operations Training & Design Lead to shape and deliver learning across our national retail network, including brands like OTR and Krispy Kreme. Based in Melbourne or Adelaide, you will lead a small central team and partner with an external content development partner to ensure practical, engaging training aligned to business priorities.

You will establish role-based pathways, drive capability improvements, and support a store manager‑led training

Qualifications

• Significant experience in learning and development, capability, instructional design or operational training.
• Strong knowledge and practical application of adult learning principles and instructional design.
• Demonstrated experience developing training strategies and frameworks within a multi-site environment.
• Experience across e-learning, face-to-face and blended learning.
• Strong ability to translate operational requirements into simple, practical and engaging learning.
• Proven experience leading a team and delivering outcomes through others.
• Experience in fuel, convenience, QSR or high-volume retail will be highly regarded.

Responsibilities

• Develop and own the operations training strategy and framework across the retail network.
• Establish role-based learning pathways, capability requirements and training standards aligned to operational priorities.
• Apply adult learning principles and instructional design expertise to ensure training is simple, practical and engaging.
• Guide and manage an external content development partner, ensuring quality, consistency and delivery to brief.
• Lead and develop the Operations Training team, setting clear priorities, accountabilities and performance expectations.
• Partner with Operations, Compliance & Standards and field leaders to identify capability gaps and align training to store needs.
• Support a store manager-led training model that builds field capability and reduces reliance on Support Office for training delivery.

Skills

Learning & Development

Instructional Design

Adult Learning Principles

People Leadership

Multi-site rollout

E-learning

Job description

Viva Energy Australia is seeking an experienced Operations Training & Design Lead to shape and deliver learning across our national retail network, including brands like OTR and Krispy Kreme. Based in Melbourne or Adelaide, you will lead a small central team and partner with an external content development partner to ensure practical, engaging training aligned to business priorities.

You will establish role-based pathways, drive capability improvements, and support a store manager‑led training