National Operations Manager

Highgrove Bathrooms Pty; Rockhampton Regional; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + super + bonus

Work vehicle + fuel card

Training & product knowledge support

Staff discounts on premium products

GO1 learning platform access

Retail discounts via HR platform

24/7 wellbeing support via EAP

Collaborative team culture

Job summary

Highgrove Bathrooms in Kawana, Queensland is seeking an experienced and dynamic Assistant Store Manager to lead retail sales, oversee operations, and support the Store Manager in driving store performance. This permanent full-time role involves mentoring staff, coordinating hiring and training, ensuring customer service excellence, and maintaining a safe, well-stocked showroom and warehouse.

Join a rapidly expanding Australian-owned business offering a competitive salary package, monthly bonus

Qualifications

• Proven working experience in retail supervisory or assistant management role, preferably within home improvement, hardware or design sectors.
• Understanding of advanced sales principles, customer service practices and team leadership.
• Good level of computer literacy and MS applications.

Responsibilities

• Support day-to-day store and showroom operations.
• Assist the Store Manager with daily operations, staff rostering, and performance management.
• Mentor and support team members to achieve individual and store targets.
• Action staff hiring, promotions and disciplinary procedures where required.
• Ensure thorough induction and training for all new staff members.
• Ensure high levels of customer satisfaction through excellent service and maintaining a fully stocked store.
• Manage the receipt and distribution of shipments.
• Maintain showroom and warehouse ensuring it is kept clean and safe.

Skills

Retail supervision

Team leadership

Customer service

Sales targets

Communication

Interpersonal skills

Problem solving

Friendly personality

Staff mentoring

Tools

MS Office

Job description

Since 2004, Highgrove Bathrooms has been supplying Australians with the highest quality bathroom, kitchen, laundry products and fittings. This is why we continue to be a trusted brand amongst tradesmen, builders, developers, interior designers and DIY renovators.

We are seeking an experienced and dynamic Assistant Store Manager to join our team on a permanent full-time basis. This pivotal role involves leading retail sales, overseeing key operational functions, and supporting the Store Manager in driving store performance.

If you thrive in a fast-paced retail environment and enjoy balancing leadership, operations and customer engagement, we’d love to hear from you.

What You’ll Be Doing

• Supporting day-to-day store and showroom operations
• Assist the Store Manager with daily operations, staff rostering, and performance management.
• Mentor and support team members to achieve individual and store targets
• Action staff hiring, promotions and disciplinary procedures (where required)
• Ensure thorough induction and training for all new staff members
• Ensure high levels of customers satisfaction through excellent service and maintaining a fully stocked store
• Manage the receipt and distribution of shipments
• Maintain showroom and warehouse ensuring it is kept clean & safe at all times
• Reporting and sales management
• Supporting warehouse and delivery operations where required
• Ensuring compliance with WH&S policies and safe work practices

What We’re Looking For

• Proven working experience in retail supervisory or assistant management role, preferably within the home improvement, hardware, or design sectors
• Understanding of advanced sales principles, customer service practices and team leadership
• Good level of computer literacy and MS applications
• Driven to meet sales targets with a proven record of exceeding
• Ability to build effective working relationships
• Solid communication, interpersonal and problem solving skills
• Friendly, helpful, confident and engaging personality

Physical Requirements of the Role

This role includes both showroom and operational responsibilities and involves regular standing, walking and manual handling tasks, including safely lifting and moving products up to 15–20kg. Reasonable adjustments will be considered in accordance with applicable workplace and anti-discrimination legislation.

Why Join Highgrove Bathrooms?

• Grow your career with a rapidly expanding Australian-owned business
• Competitive salary package including super and monthly bonus opportunities
• Access to work vehicle and linked fuel card
• Ongoing training, leadership development and product knowledge support
• Staff discounts on premium bathroom and home products
• Unlimited access to the GO1 learning platform for personal development
• Retail discounts through our HR platform
• 24/7 wellbeing support through our EAP
• Supportive and collaborative team culture

Applicants progressing to the final stage may be required to complete a criminal history check and pre-employment assessment relevant to the inherent requirements of the role.

Highgrove Bathrooms is an equal opportunity employer. We value diversity and encourage applications from people of all backgrounds and experiences.

Date Posted: 03 Sep 2026
Location: Kawana, Queensland 4701
Position Type: Full-time Permanent