National Clinical Operations Manager

Intensive Care At Home Pty Ltd; Melbourne; Remote; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Company car

Superannuation

Job summary

Intensive Care at Home is Australia's only third-party accredited specialist home ICU nursing provider, delivering hospital-level care in clients' homes across multiple states. We are seeking an experienced clinical leader to become National Clinical Operations Manager, overseeing clinical service delivery, governance and quality.

Reporting to the Director, you will lead the clinical governance framework, ensure accreditation standards are maintained, supervise critical care nurses and state

Qualifications

• Current AHPRA registration (Nursing and Midwifery Board of Australia).
• Postgraduate qualification in intensive care / critical care nursing.
• Substantial ICU/critical care experience with leadership of multidisciplinary teams.
• Knowledge of clinical governance frameworks and accreditation processes.
• Experience in incident investigation and RCA.

Responsibilities

• Oversee national delivery of complex home-based care.
• Lead the clinical governance framework with policies and audits.
• Maintain ISO 9001:2015 and NDIS accreditation across states.
• Supervise and develop Critical Care RNs and state teams.
• Report KPI trends and service gaps to the Director.
• Support national service expansion and funding applications.
• Represent the company in provider forums and stakeholder meetings.

Skills

Clinical leadership

Governance frameworks

Incident investigation

Root Cause Analysis

Communication skills

Remote work capability

Stakeholder engagement

Education

AHPRA registration (Nursing and Midwifery Board of Australia)

Postgraduate qualification in intensive care / critical care nursing

Job description

Intensive Care at Home | Full-Time | 12-Month Contract (with view to extension) | Remote / National Travel

Salary: $130,000 – $150,000(dependent on experience) + Superannuation plus company car

About INTENSIVE CARE AT HOME

Intensive Care at Home is Australia's only third-party accredited specialist home ICU nursing provider — ISO 9001:2015 certified, BSI Group audited, with a zero non-conformance record. As an NDIS-registered provider operating across Victoria, NSW, Queensland, South Australia and Western Australia, we deliver hospital-level intensive care nursing — including invasive and non-invasive ventilation, tracheostomy management, and complex critical care — safely, in our clients' own homes. Our team of 150+ Critical Care Registered Nurses gives families and participants an alternative to prolonged hospitalisation and long-term ICU admission.

We are Australia's pioneer in this field, operating since 2012, and we set the clinical governance benchmark that others are now trying to follow.

About the Role

We're looking for an experienced clinical leader to take on the National Clinical Operations Manager role, overseeing clinical service delivery, governance, and quality across all states in which we operate. Reporting directly to the Director, you'll lead our clinical governance framework, ensure our accreditation-grade standards are maintained and strengthened, and support the continued national growth of our service.

This is a senior, hands-on leadership role for someone who can operate confidently at both the strategic level (governance, compliance, accreditation, stakeholder engagement) and the operational level (client outcomes, incident investigation, staff supervision and development).

Key Responsibilities

• Oversee safe, effective delivery of complex home-based care nationally — including tracheostomy management, ventilation, PEG feeds and catheter care
• Lead the clinical governance framework: policies, procedures, audits, incident investigation and Root Cause Analysis (RCA)
• Maintain and drive our accreditation standards (ISO 9001:2015, NDIS Practice Standards) across all states
• Supervise, support and develop Critical Care Registered Nurses and state-based clinical teams
• Conduct clinical risk assessments and implement mitigation strategies
• Liaise with GPs, hospitals, specialists and allied health professionals to coordinate client care
• Engage with families to ensure satisfaction and client-centred care
• Report on clinical KPIs, incident trends, staffing requirements and service gaps to the Director
• Support national service expansion, tender submissions and funding applications
• Represent Intensive Care at Home in provider forums, stakeholder meetings and promotional events

What We Are Looking For

• Current AHPRA registration (Nursing and Midwifery Board of Australia)
• Recognised postgraduate qualification in intensive care / critical care nursing
• Substantial ICU/critical care clinical experience, with proven leadership of multidisciplinary nursing teams
• In-depth knowledge of clinical governance frameworks, NDIS Practice Standards and accreditation processes
• Strong incident investigation and RCA experience
• Excellent communication skills, with the ability to engage clinicians, families and stakeholders professionally and compassionately
• Confidence operating across multiple states and working remotely
• A valid driver's licence, NDIS Worker Screening Check, and a police check less than 2 years old (or willingness to obtain)

Why Join Us

• Join Australia's only accredited specialist home ICU nursing provider
• Play a genuine national leadership role shaping the future of intensive care at home
• Work directly with the Director in a growing, mission-driven organisation
• Be part of a team giving families a real alternative to long-term hospitalisation

Intensive Care at Home is an NDIS-registered provider (Provider Number 4050000298, ABN 29 154 438 178).