National Account Manager, Woolworths

Swisse Wellness (part of H&H Group); City of Melbourne; On-site; AUD 110,000 - 140,000; Full time

Job summary

Swisse Wellness (part of H&H Group) is seeking a National Account Manager to lead the Woolworths relationship, coordinating with Category Managers and the Senior NAM to deliver account growth. You will drive trade planning, investment optimisation and cross-functional execution across forecasting, supply, marketing and finance.

Ideal candidates bring 4–7 years in FMCG sales or related roles, with strong Excel, data analytics and experience managing major grocery customers like Woolworths or

Qualifications

• Experience in FMCG sales or account management.
• Proven ability to translate data into actions and recommendations.
• Strong collaboration across functions to achieve customer outcomes.

Responsibilities

• Own the Woolworths trade plan and optimise investment.
• Lead relationship with Woolworths Category Managers for strong execution.
• Support range reviews, category reviews and customer submissions with Senior NAM.
• Monitor account performance, identify risks and opportunities, and act.
• Manage promotional planning, investment tracking and commercial administration.
• Collaborate with supply chain on forecast accuracy and in-store availability.
• Develop customer presentations and business cases with robust insights.
• Lead transition to a field team model aligning priorities and executions.

Skills

FMCG sales

Account management

Category management

Advanced Excel

Data analysis

Cross-functional collaboration

Negotiation skills

Education

Bachelor's degree in Commerce/Business/Marketing

Tools

Circana/IRI

NielsenIQ

Quantium

Job description

What this means for you

The variety of work creates unlimited opportunities to excel across a breadth of disciplines; you will be presented with a wealth of new pathways and opportunities to explore throughout your career. Working with us will be more than just a job; we guarantee a life-changing experience as you step into an environment that moves quickly and presents new challenges daily.

Your role within the team

As the National Account Manager, Woolworths, you will be the day-to-day commercial lead for the Woolworths relationship, owning engagement with Category Managers and partnering closely with the Senior National Account Manager to deliver account growth. You will lead the trade planning agenda, optimise trade investment, and coordinate cross-functional execution across forecasting, supply, marketing and finance. Supporting the Senior National Account Manager, you will play a key role in translating strategy into actionable customer plans, leading range review preparation and execution, and driving commercial outcomes through strong analytics and customer engagement.

Key responsibilities include:

• Own the Woolworths trade plan and optimise investment to maximise sales growth and return on trade spend.
• Lead the relationship with Woolworths Category Managers, delivering strong execution and collaborative ways of working.
• Support and lead key elements of range reviews, category reviews and customer submissions in partnership with the Senior National Account Manager.
• Monitor account performance, identify risks and opportunities, and recommend actions to improve outcomes.
• Manage promotional planning, investment tracking, claims and commercial administration.
• Collaborate with supply chain on forecast accuracy, promotional volumes and on-shelf availability.
• Develop customer presentations and business cases supported by robust analysis and insights.
• Lead the transition to a dedicated field team model, aligning field priorities, store-level execution standards and feedback loops to improve visibility, compliance and in-store performance.

Desired Skills & Experience

We look for people who have what it takes to make an impact; who can challenge us to go further while pushing themselves to deliver exciting & ambitious results.

To make sure we’re setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity:

• 4-7 years experience in FMCG sales, account management, category management or customer-facing commercial roles.
• Relevant tertiary qualification in Commerce, Business, Marketing or related discipline.
• Experience managing Woolworths, Coles or another major grocery customer highly regarded.
• Demonstrated success delivering sales, profit and market share targets through effective account planning and execution.
• Experience building and managing promotional programs, trade plans and customer investment budgets.
• Exposure to customer negotiations, range reviews, promotional planning and joint business planning processes.
• Strong track record of working cross-functionally to deliver customer outcomes.
• Experience partnering with third-party field teams to translate account priorities into strong in-store execution, clear activity briefs and measurable customer outcomes.
• Strong commercial and financial acumen with experience managing trade spend, promotional ROI and customer profitability.
• Advanced Excel and analytical capability with the ability to turn data into recommendations and action plans.
• Strong understanding of category and shopper data platforms such as Circana/IRI, NielsenIQ, Quantium and retailer insights tools.
• Knowledge of Woolworths systems, processes and promotional mechanics preferred.
• Understanding of forecasting, demand planning, pricing, ranging and retailer compliance requirements.

H&H Group believes in the benefits of a diverse & inclusive workplace & aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination & harassment, creating a safe and inclusive environment for all.

We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, & our hiring decisions will be based on business needs, position requirements, & the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable.