National Account Manager – Industrial

Allied Pinnacle; Sydney; Hybrid; AUD 120,000 - 170,000; Full time

Job summary

Allied Pinnacle, NSW, seeks a National Account Manager to lead our largest B2B national accounts, driving volume, revenue and margins while coordinating with Milling, Quality, Supply and Logistics to meet customer needs.

You will develop commercial offers using insights into manufacturing operations, cost drivers, and category strategy, and you will drive KPIs to meet business plans. This role offers a hybrid work model with 3 days in the office and 2 from home.

Qualifications

• Minimum 5 years managing national or enterprise-level customer accounts, including leading virtual cross-functional teams without direct authority.
• Experience in food industry regulatory and quality frameworks (HACCP, FSANZ) is desirable.
• Understanding of wheat / grain pricing, hedging and cost pass-through mechanisms.

Responsibilities

• Manage our largest B2B Customer, and other major accounts, to ensure they receive our products within the expected quality, consistency and timeliness we have committed to them.
• Ensure ongoing conformance with Quality, Milling and Regulatory requirements.
• Understand the customer's manufacturing operations, cost drivers and category strategy, and use that insight to shape our commercial offer.
• Ensure all customer requirements (Business Reviews, Quality Reviews) are met in a timely manner.
• Manage internal relationships across Milling, Grain Procurement, Quality, Supply Chain, Logistics, Finance, Customer Service and Operations to drive the customer's agenda, expectations, and contract parameters whilst upholding our business priorities.
• Responsible for developing and delivering KPIs against business plans and their targets
• Contribute to the strategic planning process, and recommend responses to strategic issues
• Initiate cross functional / NPD projects that customers request, providing they align with AP’s strategy and meet project hurdle rates. Work closely with project managers to ensure delivery of NPD and / or projects are on track.

Skills

National accounts management

Food industry experience

Commodity markets understanding

Cross-functional leadership

Education

Tertiary qualifications in business, commerce, marketing, food science or related discipline

Job description

Title: National Account Manager – Industrial

Reporting: Head of Industrial Sales

Location: NSW

About Allied Pinnacle

Allied Pinnacle is a world-class flour milling and bakery business with more than a 100 year history. We bake the future from flour. Backed by Japan’s largest milling business, Allied Pinnacle transforms Australian grains into iconic and much-loved household products, providing market leading solutions from grain to table.

To continue into the next century, we’re searching for individuals that are keen to bring our values to life – Act as One, Better Every Day, Own It, Think Differently and Enjoy the Ride.

An opportunity currently exists for a National Account Manager, on a full-time permanent basis. The purpose of this position is to manage our largest B2B National Account, and other key National Accounts, in relation to volume, revenue, margin and growth. This role manages both the customer relationship, and key internal relationships (Milling, Quality, Supply, Logistics) to ensure we meet the customers’ needs whilst maximising our sales and profitability to ensure ongoing sustainable relationships.

Key Responsibilities

• Manage our largest B2B Customer, and other major accounts, to ensure they receive our products within the expected quality, consistency and timeliness we have committed to them.
• Ensure ongoing conformance with Quality, Milling and Regulatory requirements
• Understand the customer's manufacturing operations, cost drivers and category strategy, and use that insight to shape our commercial offer
• Ensure all customer requirements (Business Reviews, Quality Reviews) are met in a timely manner
• Manage internal relationships across Milling, Grain Procurement, Quality, Supply Chain, Logistics, Finance, Customer Service and Operations to drive the customer's agenda, expectations, and contract parameters whilst upholding our business priorities
• Responsible for developing and delivering KPIs against business plans and their targets
• Contribute to the strategic planning process, and recommend responses to strategic issues
• Initiate cross functional / NPD projects that customers request, providing they align with AP’s strategy and meet project hurdle rates. Work closely with project managers to ensure delivery of NPD and / or projects are on track.

About You

To be successful in this role, you will have:

• Tertiary qualifications in business, commerce, marketing, food science or a related discipline are desirable.
• Relevant account management/sales experience - Food Industry experience is preferred. Milling
• Ingredients Channel experience would be highly advantageous.
• Minimum 5 years managing national or enterprise-level customer accounts, including leading virtual cross-functional teams without direct authority
• Understanding of commodity markets (wheat / grain pricing, hedging and cost pass-through
• mechanisms) and the ability to explain price movements credibly to customers
• Working knowledge of food industry regulatory and quality frameworks (HACCP, FSANZ, product
• specifications) and ACCC / competition law obligations
• Project management capability, including NPD stage-gate processes

Why Join Allied Pinnacle?

At Allied Pinnacle, we believe our people are the key ingredient to our success.

What's in it for You?

• Be part of a warm, friendly and inclusive culture where people are encouraged to bring their authentic selves to work.
• Enjoy a flexible hybrid working model and the options to work from home and/or any of our amazing manufacturing sites and DCs (3 days in the office and 2 days from home).
• Gain broad exposure across a well-known Australian food business, working with products enjoyed by many Australians every day.
• Work in an environment where fresh pastries and croissants from the oven are part of the experience.
• Access wellbeing support through our Employee Assistance Program (EAP).
• Access free onsite parking via our booking app, subject to availability.
• Feel valued through reward and recognition programs that celebrate contribution and success.