NALHN Ward Clerk - Multiple Positions

Palliative Care SA; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Relocation assistance

Job summary

Northern Adelaide Local Health Network (NALHN) seeks a Ward Clerk at Lyell McEwin Health Service to support inpatient wards with admissions, transfers and discharge processes. You will manage communications, maintain patient records, and act as the first point of contact for patients and families as part of a busy health environment.

Based in Adelaide's Northern suburbs, the role emphasizes accuracy, patient-centred service, and collaboration with multidisciplinary teams, under SA Health

Qualifications

• Experience in administrative or customer-facing roles, ideally in health or community services
• Confident, accurate data entry with multiple priorities
• Clear written and verbal communication with patients and staff
• Working knowledge of medical terminology or willingness to learn
• WWCC/Working With Children Check as required by SA Health

Responsibilities

• Manage patient admissions, transfers and discharges within clinical systems
• Coordinate ward communication: phones, messages, and support for staff
• Maintain medical records: complete, file, and accessible
• Provide a welcoming first point of contact for patients and families

Skills

Admin experience

Data entry

Communication

Medical terms

Job description

Job no: 948260
Work type: Full time
Location: Adelaide Metro Northern
Categories: Administration, Business and Management

• Northern Adelaide Local Health Network – Lyell McEwin Hospital and Modbury Hospital – ELIZABETH VALE SA 5112 and MODBURY HOSPITAL SA 5092
• Salary/Total Indicative Remuneration: $66,442 - $69,504 p.a. plus Superannuation and Salary Sacrifice benefits - ASO2
• Ongoing Full-Time (Multiple Positions)

About the Role

Lyell McEwin Hospital is one of South Australia's busiest public hospitals, and the people who keep its wards running smoothly are just as important as those delivering bedside care. If you're organised, calm under pressure, and genuinely motivated to make a difference in a healthcare setting, these Ward Clerk roles could be exactly the right next step.

What You'll Be Doing

As a Ward Clerk within the Northern Adelaide Local Health Network (NALHN), you'll be the administrative backbone of a busy inpatient ward at Lyell McEwin Health Service. Your day-to-day will include:

• Managing patient admissions, transfers, and discharges accurately within the hospital's clinical information systems
• Coordinating ward communication — answering phones, relaying messages, and supporting clinical staff with administrative requests
• Maintaining medical records and ensuring documentation is complete, filed, and accessible
• Providing a welcoming first point of contact for patients and their families arriving to the ward

What You'll Bring

• Proven experience in an administrative or customer-facing role, ideally within a health or community services environment
• Confident and accurate data entry skills, with the ability to manage multiple priorities simultaneously
• Clear written and verbal communication, particularly when interacting with patients, families, and multidisciplinary teams
• A working understanding of medical terminology or a willingness to develop this quickly within NALHN's onboarding framework
• A current Working With Children Check (or willingness to obtain) and the ability to meet SA Health employment screening requirements

About You

In this role you will have strong interpersonal and communication skills which will enable you to successfully problem solve, resolve conflicts and negotiate, including the ability to engage in difficult conversations, whilst building and maintaining relationships. An ability to effectively manage multiple, diverse and competing priorities and demonstrated resilience within a stressful and complex environment is essential to this role.

You will be joining a dynamic and expanding Local Health Network that is committed to delivering contemporary, innovative and high- quality health services within modern facilities.

This is an excellent opportunity to contribute to a passionate, highly driven, dedicated and progressive team.

About Adelaide

Adelaide is consistently recognised as a city that artfully combines its compact charm and world-class cuisine with picturesque nature escapes. Ranked one of the worlds "Most Liveable Cities" and "Most Beautiful Cities", Adelaide provides something for everyone combining a wonderful mix of nature with nearby beaches, rolling hills and wildlife and culinary delights with fine dining restaurants, award-winning cafes, bustling food markets and booming boutique bars. Events like the LIV Golf, SANTOS Tour Down Under, Adelaide Fringe and the Adelaide Cabaret Festival add extra appeal to living here.

About Us

The Northern Adelaide Local Health Network (NALHN) is a leading provider of public healthcare services in South Australia, and one of the largest employers in northern Adelaide.

NALHN serves over 400,000 people in northern Adelaide with a comprehensive range of high-quality healthcare services, including emergency, surgical, obstetric, neonatal, paediatric, oncology, geriatric, palliative care and rehabilitation, and mental health care, as well as primary health care services with a focus on community health promotion and chronic disease management.

With a commitment for ongoing upgrades to our facilities and the introduction of new services, our priority is delivering exceptional health and wellbeing services that enhance the quality of life for our community.

With over 7,000 employees, NALHN emphasises quality care and a supportive work environment guided by respect, integrity, and accountability. Our core values foster excellence, innovation, and equitable health outcomes.

At NALHN Everyone Has a Story, Everyone Matters, Everyone Contributes and Everyone Grows.

Our Local Health Network Sites and Services

NALHN provides a range of hospital (inpatient), outpatient, community and home-based services across multiple sites in Adelaide’s north and north‑eastern suburbs, including Aboriginal health, mental health, and GP services.

Lyell McEwin Hospital – the major hospital in northern Adelaide for emergency care, complex and multi‑day surgery, medicine, obstetric, paediatrics and outpatient services.

Modbury Hospital – a general hospital with emergency care, elective surgery, medicine, outpatient and sub‑acute services, rehabilitation, geriatric and palliative care.

Mental Health Services – adult and older persons mental health services and statewide forensic mental health services, across hospital and community settings.

Watto Purrunna Aboriginal Primary Health Care Services – provides culturally responsive primary healthcare services for Aboriginal and Torres Strait Islander people in‑hospital and across four community sites.

Primary Health Care Services – including GP Plus sites at Elizabeth, Modbury and Gilles Plains.

Benefits of working at NALHN

• From salary packaging to flexible working arrangements, a large range of opportunities for movement and career progression, you’ll find there are lots of benefits of working with Northern Adelaide Local Health Network.
• Salary packaging is an option for saving money by paying for some of your everyday expenses from your salary before it is taxed.
• Relocation assistance may be available for successful applicants from interstate or overseas.
• NALHN supports and fosters a culture in which employees feel they belong and feel safe at work. The culture aims to encourage all people to use their talents and to be valued and rewarded for their contributions.
• SA Health is committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We strongly encourage applications from people of Aboriginal and Torres Strait Islander descent, culturally diverse backgrounds, members of the LGBTIQA+SB community and people who live with disability and/or neurodivergence.
• We are committed to making workplace adjustments to provide a positive and supportive work environment. You are encouraged to let us know if you have any support or access requirements during the recruitment process and beyond to ensure you can perform at your best.
• The South Australian public sector promotes diversity and flexible ways of working including part‑time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check.

Check(s)

• DHS Working With Children Check (WWCC)
• National Police Check (National Police Certificate) for vulnerable person‑related employment – apply to any of the accredited bodies approved to offer a service direct to the public. Accreditation is provided by the Australian Criminal Intelligence Commission . See our National Police Certificate accredited bodies page for links to lodge screening requests.

Immunisation Risk for this position is

- Category B (indirect contact with blood or body substances)

SA Health Services are required to implement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref: 948260

Enquiries

Claire Hannon

NALHN Office Manager Ward Clerk, HIMS

Phone: [phone]

E-mail: [e-mail]

Application Closing Date

25 September 2026 - 11.55PM

Role Description and Further Information

948260 - NALHN Ward Clerk - Corporate Services - ASO2 - Role Description.pdf