Musculoskeletal Key Account Manager

Ferring Pharmaceuticals SA; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Flexible work arrangements

Parental leave

Job summary

Ferring Pharmaceuticals Australia is seeking a proactive Musculoskeletal Key Account Manager to drive growth across radiology clinics, imaging centres and healthcare professionals. You will translate commercial strategy into actionable account plans and build trusted partnerships to widen patient access.

Reporting to the Musculoskeletal Commercial Manager, you will use data-driven insights to identify opportunities, execute national initiatives and deliver measurable outcomes while maintaining

Qualifications

• Demonstrated success in proactive healthcare business development and true Key Account Management, with evidence of identifying, developing and realising measurable growth opportunities.
• Strong customer-focus with ability to create value through meaningful engagement.
• Proven ability to analyse sales, orders, account potential and market data to convert insights into actions.

Responsibilities

• Own, develop and execute Key Account Business Plans aligned to national commercial priorities and customer needs.
• Build and maintain strategic relationships with radiologists, healthcare professionals, clinic owners and decision makers.
• Identify, qualify, develop and convert new business opportunities into measurable sales and utilization growth.
• Lead activation of priority clinics through focused account planning and customer engagement.
• Execute national sales and marketing initiatives across assigned accounts with compliant customer interactions.

Skills

Key Account Management

Healthcare sales

Radiology networks

Strategic planning

Tools

CRM software

Job description

Job Description

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Job Description

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world.

Location: New South Wales (NSW) or Queensland (QLD), Australia

Ferring+You

You will help build Ferring Australia's Musculoskeletal business by proactively developing Key Accounts and trusted partnerships with radiology clinics, imaging centres and healthcare professionals.

Reporting to the Musculoskeletal Commercial Manager, you will translate commercial strategy into proactive business development and disciplined Key Account execution. You will use deep analysis of sales, orders, account potential and market data to identify new and expanding opportunities, then develop and convert them into measurable growth. As a key member of a dedicated Musculoskeletal team, you will combine strong customer focus, commercial acumen and true Key Account Management capability to identify opportunities, solve customer challenges and deliver measurable business outcomes. With sales and orders highly visible at account level, you will bring high accountability, ownership and follow-through. Your work will help improve access for underserved people living with musculoskeletal pain and establish a scalable platform for long-term growth. Working closely with the Musculoskeletal Commercial Manager and cross-functional partners, you will bring brand strategy to life across priority Key Accounts. You will combine evidence-led customer engagement with disciplined segmentation, opportunity planning, business reviews and data-driven action to realise growth in radiology and imaging clinics.

Your day at Ferring

• Own, develop and execute Key Account Business Plans aligned to national commercial priorities, customer needs and business objectives.
• Build and maintain strategic relationships with radiologists, healthcare professionals, clinic owners, practice managers and key decision makers within priority Key Accounts.
• Proactively identify, qualify, develop and convert new and expanding business opportunities into measurable sales, order and utilisation growth.
• Lead the activation of priority clinics through focused Key Account planning, opportunity development and customer engagement.
• Execute national sales and marketing initiatives across assigned Key Accounts, ensuring consistent implementation and high-quality customer experiences.
• Deliver compliant customer interactions using approved product, clinical and customer-support materials.
• Analyse customer needs, patient pathways, account economics and local market dynamics to identify underserved populations, whitespace opportunities and barriers to growth.
• Conduct regular Key Account business reviews and maintain clear plans covering priorities, opportunity value, risks, actions, owners and expected outcomes.
• Use sales, orders, utilisation, account potential and market data to prioritise activity, evaluate performance and focus investment where it will deliver the greatest impact.
• Ensure effective utilisation and optimisation of Ferring's CRM and digital engagement platforms, with disciplined data quality, customer documentation and follow-through.
• Implement customer-retention and competitive-defence activities that protect existing business while supporting long-term growth.
• Gather and analyse customer insight, market intelligence and competitor activity, then translate findings into practical Key Account growth actions and recommendations.
• Partner closely with Medical Affairs and cross-functional colleagues to deliver responsive, high-quality customer support and resolve customer issues effectively.
• Collaborate with Supply Chain and Customer Operations to support continuity of supply and a positive customer experience.
• Manage Key Account resources responsibly and apply strong business discipline to investment and execution decisions.
• Represent Ferring professionally at customer meetings, educational events, industry meetings and congresses.
• Foster a collaborative, accountable and learning-oriented culture that supports continuous improvement and customer success.
• Ensure all activities are conducted in accordance with company policies, regulatory requirements and industry codes

Behind our innovation…There's you

• Demonstrated success in proactive healthcare business development and true Key Account Management, with evidence of identifying, developing and realising measurable growth opportunities.
• Strong customer-focus, with the ability to develop trusted partnerships and create value through meaningful and purposeful customer engagement.
• Proven ability to analyse sales, orders, account potential and market data, identify underserved populations and convert insight into measurable business outcomes.
• Strong Key Account business-planning capability, balancing strategic thinking, disciplined execution, commercial ownership and follow-through.
• Excellent interpersonal communication and presentation skills, with the ability to influence clearly and credibly across internal and external stakeholder groups.
• Ambition and a growth mindset, with the energy to create momentum, uncover opportunities and deliver practical action.
• Data-oriented decision-making, with the ability to interpret sales, order, customer, account and market information and convert it into focused opportunity plans and commercial action.
• Learning agility and adaptability, including openness to feedback, curiosity and the ability to apply learning quickly in changing situations.
• Sound and timely decision-making, with the judgement to act, take ownership, be accountable for Key Account outcomes and adjust when new evidence emerges.
• High people EQ, with strong active listening, relationship-building, negotiation and stakeholder-management capability.
• Strong Key Account Management capability, including ownership of complex accounts with multiple clinical, operational and commercial stakeholders and highly measurable account-level outcomes.
• Customer-centric thinking, with the ability to balance customer needs, business priorities and compliance obligations.
• Demonstrated commitment to ethical conduct, regulatory compliance and the appropriate communication of approved product information.
• Extensive customer-facing experience within the pharmaceutical, medical device or broader healthcare sector.
• Experience within musculoskeletal health, radiology, diagnostic imaging, orthopaedics, sports medicine or a related specialty market is an advantage.
• Experience in launching new products, activating new customer segments or supporting the growth of a developing business area is highly desirable.
• Relevant experience may supersede a degree requirement.
• Ability to travel within Australia as required.

People come first at Ferring

• Accredited Great Place to Work® employer, offering hybrid and flexible work arrangements and comprehensive benefits for its employees
• Get inspired from our commitment to advocate for everyone's right to build a family, no matter who you are, where you live or who you love
• Our inclusive support package, "Building Families at Ferring" provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role
• Parental leave for both birthing and non-birthing parents
• Extended support on family building journey

Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member's contributions. Imagine the power of your career when it's Ferring + You.

Behind our purpose…There's you

We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Location: Ferring Australia