Multilingual Services Lead: QA, TMS & Language Tech

Nsw Department Of Communities And Justice; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

NSW Department Of Communities And Justice seeks a Multilingual Services Specialist to drive high-quality multilingual services for diverse communities across NSW. You will combine translation expertise with language technology, quality assurance and service improvement.

You will provide specialist advice, help optimise our Translation Management System and multilingual workflows, maintain translation memories and terminology, analyse quality data and identify opportunities for continuous

Qualifications

• Experience delivering multilingual services, including translation, localisation, transcription and content management.
• Knowledge of multilingual quality practices, terminology management and language standards.
• Experience supporting multilingual workflows with internal stakeholders and external clients in high-volume settings.
• Ability to analyse information, identify issues and propose improvements for service quality.
• Experience administering Translation Management Systems and language tech configurations.
• Familiarity with project management systems or similar workflow platforms.
• Relevant tertiary qualifications or equivalent experience in translation, localisation, linguistics or related discipline.

Responsibilities

• Provide specialist advice across translation, localisation, transcription and multilingual QA.
• Assess complex multilingual service needs and optimise TMS workflows.
• Maintain translation memories, terminology and style guides; analyse quality data.
• Collaborate with language practitioners and government clients to improve service delivery.

Skills

Multilingual service delivery

Quality assurance

Translation management systems

Project management systems

Data analysis

Stakeholder collaboration

Language standards

Education

Tertiary qualification in translation or related

Job description

NSW Department Of Communities And Justice seeks a Multilingual Services Specialist to drive high-quality multilingual services for diverse communities across NSW. You will combine translation expertise with language technology, quality assurance and service improvement.

You will provide specialist advice, help optimise our Translation Management System and multilingual workflows, maintain translation memories and terminology, analyse quality data and identify opportunities for continuous