Flexible Cross-Channel Government Services Advisor

Department of Customer Services, Open Data and Small and Family Business; Rockhampton Regional; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Long-term job security

Attractive salaries and benefits

Résumé du poste

Department of Customer Services, Open Data and Small and Family Business in Rockhampton QLD is seeking a Customer Service Advisor (Cross-Channel) to provide high-quality government services across phone, online, and face-to-face channels.

You will develop expertise in licensing, registration and related services, assess customer needs, and navigate multiple systems to support efficient service delivery. The role emphasises collaboration, training, and continuous improvement.

Responsabilités

• Develop and maintain knowledge of procedures, processes and required services to perform service interactions across multiple customer channels.
• Deliver government services including licensing and registration through various channels to help customers complete requests efficiently.
• Assess needs and direct customers to the appropriate service channel, referring to other specialists when needed.
• Navigate multiple systems and databases to perform operational and administrative tasks, including handling transactions and banking remittances.
• Work collaboratively to meet team targets and may train or mentor customer service officers and trainees.
• Applications will remain current for 12 months.

Description du poste

Department of Customer Services, Open Data and Small and Family Business in Rockhampton QLD is seeking a Customer Service Advisor (Cross-Channel) to provide high-quality government services across phone, online, and face-to-face channels.

You will develop expertise in licensing, registration and related services, assess customer needs, and navigate multiple systems to support efficient service delivery. The role emphasises collaboration, training, and continuous improvement.