Cross-Channel Customer Service Advisor (Licensing)

Queensland Government; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employer Superannuation

Five weeks annual leave

Salary packaging

Wellness Program

Employee Assistance Program

Work-life balance

Job summary

The Queensland Government, Cairns Customer Service Centre, is seeking a Customer Service Advisor (Cross Channel) to help deliver licensing, registration and other government services through phone, online and face-to-face interactions. You will assess customer needs, direct them to the right channel or location, and support efficient service delivery across multiple systems and processes.

You will also supervise workplace health and safety practices, share knowledge, and may provide training and

Qualifications

• Experience delivering government services across multiple channels (phone, online, face to face).
• Ability to analyze complex issues and resolve problems.
• Ability to supervise workplace health and safety practices.

Responsibilities

• Develop and maintain knowledge of procedures to perform service interactions across channels.
• Deliver government services including licensing, registration and other products.
• Assess customer needs and direct them to the appropriate service channel or location.
• Navigate multiple systems and databases to support service delivery and handle transactions.

Skills

Customer service

Cross-channel communication

Team collaboration

Problem solving

Training and mentoring

Job description

The Queensland Government, Cairns Customer Service Centre, is seeking a Customer Service Advisor (Cross Channel) to help deliver licensing, registration and other government services through phone, online and face-to-face interactions. You will assess customer needs, direct them to the right channel or location, and support efficient service delivery across multiple systems and processes.

You will also supervise workplace health and safety practices, share knowledge, and may provide training and