Multi-Site Concession Manager

Frontline Recruitment Group; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Clothing allowance

Seasonal bonus

Employee discount

Birthday leave

Wellbeing incentives

Development programs

Recognition awards

Career progression

Recruitment referrals

Leadership opportunity

Job summary

Frontline Recruitment Group is recruiting for a confident, commercially minded Multi-Concession Manager to lead a busy fashion concession in a leading Adelaide department store. You’ll drive sales, maintain presentation standards and deliver an elevated customer experience with autonomy and stakeholder collaboration.

Join a well-established international women's fashion retailer with strong growth, development pathways, and a focus on leadership recognition.

Qualifications

• Proven retail management or concession leadership experience.
• Track record of achieving sales, wage, and KPI targets.
• Strong people leadership and coaching skills.
• Able to work autonomously and own results.
• Excellent organisation and prioritisation.

Responsibilities

• Take ownership of day-to-day concession performance.
• Drive sales and meet KPI targets.
• Deliver high level of customer service and build relationships.
• Lead and coach team members to reach potential.
• Manage stock levels and stock presentation.
• Maintain visual merchandising and brand standards.
• Roster management and coverage across trading periods.
• Support recruitment and onboarding.
• Provide feedback and manage performance.
• Build relationships with department store stakeholders.
• Represent brand within the store environment.
• Identify opportunities to improve sales and service.

Skills

Retail management

Concession leadership

Sales targets

People leadership

Stock & merchandising

Autonomous work

Stakeholder relations

Visual merchandising

Job description

• Drive the sales strategy - Own functions, events & new business
• Growing Brisbane venue | Incentives, progression & real influence
• Amazing and achievable commission structure

About our client

Our client is a well-established international women's fashion retailer with a strong presence across Australia and overseas. Known for feminine, trend-driven collections and a strong focus on customer experience, the business continues to grow through a combination of product, people and strong retail partnerships.

This is an opportunity to join a fashion business that genuinely invests in its leaders, offering structured development, recognition and clear pathways for those who want to build a long-term career.

About the role

We’re looking for a confident and commercially minded Multi- Concession Manager to take ownership of a busy fashion concession within a leading department store in Adelaide CBD.

Working closely with both your own brand team and the department store team, you’ll be responsible for driving sales, maintaining strong presentation standards and delivering an elevated customer experience. You’ll have plenty of autonomy, so this role will suit someone who is organised, proactive and comfortable making decisions independently while building positive relationships with key stakeholders.

What you will do

• Take ownership of the day-to-day performance of the concession
• Drive sales and work towards agreed sales, wage and KPI targets
• Deliver a high level of customer service and build strong customer relationships
• Lead, coach and motivate team members to achieve their potential
• Manage stock levels, replenishment and overall stock presentation
• Maintain strong visual merchandising and brand presentation standards
• Manage rostering and ensure appropriate coverage across trading periods
• Support recruitment, onboarding and ongoing team development
• Provide feedback and manage performance where required
• Build strong working relationships with department store stakeholders
• Represent the brand professionally within the department store environment
• Identify opportunities to improve sales, service and overall concession performance

What you will bring

• Previous retail management or concession leadership experience
• A proven ability to achieve sales, wage and KPI targets
• Strong people leadership and coaching skills
• Confidence working autonomously and taking ownership of results
• A proactive, self-motivated approach to problem-solving
• Excellent organisation and the ability to prioritise multiple tasks
• Strong communication and relationship-building skills
• Confidence working with internal and external stakeholders
• Previous experience with rostering and team performance
• Visual merchandising experience
• A genuine passion for fashion, styling and current trends
• Flexibility to work weekends, late nights and public holidays when required

What’s in it for you?

• $1,000 annual clothing allowance
• Seasonal bonus opportunity
• 40% employee discount plus additional family and friends' offers at selected times
• Birthday leave
• Wellbeing and environmental incentives
• Ongoing learning and development programs
• Recognition and service awards
• Exposure to an international fashion business operating across five continents
• Career pathways and opportunities for progression
• Recruitment referral incentives
• The opportunity to build your leadership experience within a high-profile department store environment

If you're a fashion-focused retail leader who enjoys working autonomously, building strong relationships and having real ownership of a business, I'd love to hear from you.

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