Multi-Channel Government Services Advisor

The Queensland Government; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employer superannuation up to 12.75%

Five weeks annual leave + 14% loading

Salary packaging arrangements

Learning and development opportunities

Study assistance

Wellness Program

Employee Assistance Program

Job summary

The Queensland Government in Townsville is recruiting four permanent full-time and two temporary full-time Customer Service Advisors (Cross-Channel) to join the Townsville Customer Service Centres team. You will deliver government products and services across multiple channels, ensuring efficient and courteous service to every customer.

In this fast-paced role you will develop knowledge of procedures, navigate multiple systems, resolve enquiries, and contribute to continuous improvement

Qualifications

• Experience delivering government services through multiple channels.
• Ability to adapt and provide professional advice to diverse customers.
• Strong communication and relationship-building with stakeholders.

Responsibilities

• Deliver government services across multiple channels to enable customers to complete requests effectively.
• Develop and maintain knowledge of procedures and services to support cross-channel interactions.
• Navigate systems and databases to perform administrative tasks and process transactions.
• Assess customer needs and direct them to appropriate service channels or locations.
• Collaborate with the team to achieve performance targets and support continuous improvement.

Skills

Multichannel service delivery

Adaptable

Creative problem solving

Effective communication

Teamwork

Job description

The Queensland Government in Townsville is recruiting four permanent full-time and two temporary full-time Customer Service Advisors (Cross-Channel) to join the Townsville Customer Service Centres team. You will deliver government products and services across multiple channels, ensuring efficient and courteous service to every customer.

In this fast-paced role you will develop knowledge of procedures, navigate multiple systems, resolve enquiries, and contribute to continuous improvement