Move Coordinator

SIRVA; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Core Flex Hours

Global career opportunities

Job summary

Sirva is seeking a Move Coordinator to deliver exceptional customer service and coordinate international and domestic relocations. You will manage packing, shipping, and storage, liaising with relocatees, clients, and suppliers to ensure end-to-end delivery.

Strong communication, problem-solving, and proactive client care are essential for success in this role. The position involves coordinating travel, accommodation, and documentation, maintaining files, and meeting KPIs while delivering

Qualifications

• Experience in coordinating import/export activities within a global business environment.
• Demonstrated experience in delivering high level of service to clients is essential.
• Excellent ability to build rapport and relationships with clients.
• Good written and verbal communication skills and diplomacy is required.
• Ability to think and present ideas clearly/logically.
• Must be a team player and self-starter with initiative and drive.
• Experience in a customer focused or administrative role, providing end to end services supporting government clientele.
• Experience in either International Relocations or Moving Services would be highly regarded.

Responsibilities

• In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.
• Coordinate the necessary travel, transport and accommodation arrangements.
• Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.
• Provide communication to relocatee regarding the status of all elements of their move.
• Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.
• Take effective action to identify and act on customer needs.
• Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.

Skills

Customer service coordination

Logistics coordination

Job description

One Team. One Purpose. One Global Impact.

Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.

MOVE WITH PURPOSE

Your Impact Starts Here

As a Move Coordinator, you are responsible for providing customer service and coordination of International and/or Domestic Removals. The role is critical in the successful delivery of our services end to end. You will bring your high attention to detail and problem-solving capabilities to the role where no two days are the same!

In this role, you will:

In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.

Coordinate the necessary travel, transport and accommodation arrangements.

Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.

Provide communication to relocatee regarding the status of all elements of their move.

Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.

Take effective action to identify and act on customer needs.

Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.

GROW WITH INTENTION

What You’ll Bring

Experience in coordinating import/export activities within a global business environment.

Demonstrated experience in delivering high level of service to clients is essential.

Excellent ability to build rapport and relationships with clients.

Good written and verbal communication skills and diplomacy is required.

Ability to think and present ideas clearly/logically.

Must be a team player and self-starter with initiative and drive.

Experience in a customer focused or administrative role, providing end to end services supporting government clientele.

Experience in either International Relocations or Moving Services would be highly regarded.

LIVE THE SIRVA LIFE

Belong at Sirva

At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.

Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.

Join us and help shape the future of global mobility.

How We Support You to Grow

Being part of a truly global organization means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally.

Benefits include:

Hybrid workingCore Flex Hours

Financial rewards Global career opportunities

Ready to Move Forward?

If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.