Global Relocation Coordinator - Client Care & Logistics

SIRVA; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Core Flex Hours

Global career opportunities

Job summary

Sirva is seeking a Move Coordinator to deliver exceptional customer service and coordinate international and domestic relocations. You will manage packing, shipping, and storage, liaising with relocatees, clients, and suppliers to ensure end-to-end delivery.

Strong communication, problem-solving, and proactive client care are essential for success in this role. The position involves coordinating travel, accommodation, and documentation, maintaining files, and meeting KPIs while delivering

Qualifications

• Experience in coordinating import/export activities within a global business environment.
• Demonstrated experience in delivering high level of service to clients is essential.
• Excellent ability to build rapport and relationships with clients.
• Good written and verbal communication skills and diplomacy is required.
• Ability to think and present ideas clearly/logically.
• Must be a team player and self-starter with initiative and drive.
• Experience in a customer focused or administrative role, providing end to end services supporting government clientele.
• Experience in either International Relocations or Moving Services would be highly regarded.

Responsibilities

• In the case of removals, arrange for the packing/shipping/storage of relocates personal effects, cars and animals etc. Liaise between the relocatee, client, removalist and any third-party supplier. Track process through delivery of goods.
• Coordinate the necessary travel, transport and accommodation arrangements.
• Administer initiation and activation documentation from clients and establish and maintain files for each relocatee.
• Provide communication to relocatee regarding the status of all elements of their move.
• Follow up moving services branches and third-party suppliers for outstanding information regarding client moves or quotations.
• Take effective action to identify and act on customer needs.
• Make timely contacts with relocatees within given KPI’s throughout the duration of the relocation.

Skills

Customer service coordination

Logistics coordination

Job description

Sirva is seeking a Move Coordinator to deliver exceptional customer service and coordinate international and domestic relocations. You will manage packing, shipping, and storage, liaising with relocatees, clients, and suppliers to ensure end-to-end delivery.

Strong communication, problem-solving, and proactive client care are essential for success in this role. The position involves coordinating travel, accommodation, and documentation, maintaining files, and meeting KPIs while delivering