Motor Assessor

Youi Insurance; Melbourne; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Company car

Fuel card

Mobile business tools

Skin checks

Flu jabs

Wellbeing sessions

Discounted gym access

Discounted Youi insurance

Job summary

Youi Insurance in Melbourne seeks a Claims Assessor to step off the tools and sign off repairs, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope damage, review quotes and decide what’s fair and reasonable, with a mix of on-road assessments and desktop work from home. Training begins at Chermside; later you’ll work from Balwyn in a full-time hybrid role.

Qualifications

• Drivers licence required.
• Experience in estimating or assessing is a bonus.

Responsibilities

• Full-time hybrid role with office located in Balwyn.
• Scope repairs and review repairer estimates.
• Identify discrepancies or potential fraud indicators.
• Apply policy and assess liability considerations.
• Manage customer expectations professionally.
• Manage your diary and turnaround times.
• Work closely with service providers to ensure quality repairs.
• Maintain thorough documentation and compliance standards.

Skills

Current Drivers Licence

Job description

This role is for somebody who wants to step off the tools and be the one signing off the repair, helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

Training starts with threeweeks at our Chermside officelearning how our repair model and policies work, travel covered. After that you’ll return home, shadow experienced Assessors and gradually build into your own portfolio.

Whatyou’llbe doing

• Full-time hybrid role with office located inBalwyn
• Scope repairs and review repairer estimates
• Identifydiscrepancies or potential fraud indicators
• Apply policy and assess liability considerations
• Manage customer expectations professionally
• Manage your diary and turnaround times
• Work closely with service providers to ensure quality repairs
• Maintain thorough documentation and compliance standards

Whatyou’llhave

• Bonus points ifyou’veworked in estimating or assessing or with watercraft or specialty vehicles
• Current Drivers Licence

What great looks like

• Staysteady when a customer is frustrated and still explain your decision clearly.
• Make calls based on evidence and policy, not pressure.
• Comfortable backing your judgement, even when the answer is unpopular.
• Notice details others miss and document them properly.
• Follow jobs through to completion.
• Prioritise safety, compliance and doing it right over doing it fast.
• Repairers respect you because you are fair,consistentand clear.

What you'll get

• Practical benefits that support you day to day - A maintained company car, fuel card and mobile business tools, plus free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insurance.
• Clear pay and incentives - Performance-based incentives paid every six months, plus annual salary reviews.
• Time off you can plan around - The option to work a 9-day fortnight with every second Friday off plus 22 days annual leave.
• Leaders who back your growth - Paid training from Day 1.

Why Youi

We're here to make insurance better by being more human. You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan. Every conversation, every decision, every day you're part of raising the bar for what awesome service really means.

We set high standards and recognise people who deliver. Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed. You'll know what's expected of you, where we're heading and how your work contributes. We grow our own people here, with clear pathways, structured development and hands‑on coaching, helping many team members step into leadership and specialist roles across the business.

And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time. We don't just want insurance to be different; we're actively making it better. And we're doing it together.

Work that's a bit more you-shaped.

Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.