Motel Operations & Guest Experience Manager

Jobs Riverina Murray; Narrandera; Hybrid; AUD 72,000 - 88,000; Full time

Job summary

Prime Point Investments is seeking an experienced Motel Manager to oversee Bishop's Lodge Narrandera in Narrandera NSW. You will direct reservations, reception, guest services and housekeeping, while ensuring high standards of guest satisfaction and efficient motel operations.

This role requires strong leadership, budgeting and operational oversight, coordinating rosters, maintenance and safety compliance in a busy accommodation environment.

Qualifications

• Relevant Australian qualification in Management or Hospitality Management.
• Experience supervising motel/hospitality staff.
• Experience in reservations, reception, housekeeping and guest service operations.
• Sound knowledge of motel or accommodation business operations.
• Experience in budgeting, cost control or financial monitoring relevant to hospitality operations.

Responsibilities

• Directing and overseeing motel reservations, reception, guest services and housekeeping activities.
• Managing the day-to-day operations of the motel and ensuring efficient delivery of accommodation and hospitality services.
• Supervising and coordinating reception, housekeeping and other motel staff.
• Selecting, training, supervising and monitoring the performance of staff.
• Preparing staff rosters and coordinating staffing requirements according to occupancy levels and operational demands.
• Supervising security arrangements and coordinating property, garden and general maintenance requirements.
• Planning and supervising restaurant, function and other hospitality activities conducted at the premises.
• Monitoring the quality of accommodation and guest services and ensuring appropriate service standards are maintained.
• Assessing customer satisfaction and responding professionally to guest feedback, requests and complaints.
• Overseeing purchasing activities and liaising with suppliers, contractors and service providers.
• Monitoring operating costs, expenditure, revenue and other financial aspects of motel operations.
• Maintaining appropriate operational, financial, reservation and occupancy records.
• Monitoring room occupancy, reservations, cancellations and accommodation availability.
• Coordinating with housekeeping staff to ensure guest rooms are prepared and maintained to required standards.
• Ensuring motel rooms, facilities and common areas are maintained in a clean, safe and presentable condition.
• Ensuring compliance with applicable work health and safety, hygiene and other regulatory requirements.
• Implementing and maintaining motel operating procedures and customer service standards.
• Coordinating repairs and maintenance of the property, equipment and facilities.
• Providing guests with information regarding local attractions, tourism services and transportation where required.
• Working with management to improve occupancy, guest satisfaction and overall business performance.
• Ensuring the motel operates efficiently while maintaining consistently high standards of accommodation and customer service.

Skills

Staff supervision

Leadership

Customer service

Budgeting & cost control

Operations management

Education

Australian qualification in Management or Hospitality Management

Job description

Prime Point Investments is seeking an experienced Motel Manager to oversee Bishop's Lodge Narrandera in Narrandera NSW. You will direct reservations, reception, guest services and housekeeping, while ensuring high standards of guest satisfaction and efficient motel operations.

This role requires strong leadership, budgeting and operational oversight, coordinating rosters, maintenance and safety compliance in a busy accommodation environment.