Mortgage & Asset Finance Support Specialist

Pepper Money Limited; Sydney; Hybride; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

Spice Rewards Program

Free gym membership

$2000 referral bonus

Résumé du poste

Pepper Money Limited is hiring a Customer Service Specialist to support customers post-settlement and assist with loan balances, contact details updates, and repayments. You will join a team that handles mortgage and asset finance inquiries and maintain service levels.

You will work in a hybrid model, balancing customer care with operational targets while upholding Pepper Money’s values of Can Do, Balanced, and Real.

Qualifications

• Prior contact centre experience with high call volumes.
• Strong communication and customer service skills.
• Ability to work in a rotating roster between 8am–6pm, Monday to Friday.

Responsabilités

• Answer inbound calls for AU & NZ mortgage and asset finance queries.
• Manage email inboxes for contact centre, NZ servicing, and TCv customer service.
• Follow up with customers and complete outbound calls.
• Lodge and manage internal customer complaints.

Connaissances

Call centre experience

Communication

Roster management

Customer service mindset

Description du poste

Pepper Money Limited is hiring a Customer Service Specialist to support customers post-settlement and assist with loan balances, contact details updates, and repayments. You will join a team that handles mortgage and asset finance inquiries and maintain service levels.

You will work in a hybrid model, balancing customer care with operational targets while upholding Pepper Money’s values of Can Do, Balanced, and Real.