Customer Service Specialist - Hybrid & Growth Opportunities

SMAART Recruitment; Adelaide; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Development opportunities

Spice Reward and Recognition Program

DEI initiatives

Hybrid working model

Purchased leave options

Free gym membership

Discounted health insurance policies

Novated leasing

Staff loan rates

Refer a friend bonus: $2000

Job summary

Adelaide Pepper Group is seeking a Customer Service Specialist to deliver exceptional service to mortgage and asset finance customers across Australia and New Zealand. You will manage inquiries across phone, email and written channels, ensuring accurate information and effective servicing options.

A roster includes weekend shifts in a collaborative team focused on first-contact resolution.

Qualifications

• 1+ year of customer service experience.
• Confident and professional communication in writing and speech.
• Strong customer-first mindset with attention to quality outcomes.
• Sound problem-solving and decision-making for enquiries.
• Balance customer needs with policy and compliance.

Responsibilities

• Handle customer enquiries via phone, email and written channels.
• Provide accurate information on loan accounts, payments and servicing options.
• Manage account maintenance with accuracy and attention to detail.
• Take ownership of requests and aim for first-contact resolution.
• Investigate enquiries and offer practical solutions meeting customer needs.
• Assist customers with online and self-service tools.
• Collaborate with internal teams on complex enquiries.
• Maintain records and ensure compliance with policies and regulatory requirements.

Skills

Communication

Problem-solving

Attention to detail

Customer-focused

Team collaboration

Job description

Adelaide Pepper Group is seeking a Customer Service Specialist to deliver exceptional service to mortgage and asset finance customers across Australia and New Zealand. You will manage inquiries across phone, email and written channels, ensuring accurate information and effective servicing options.

A roster includes weekend shifts in a collaborative team focused on first-contact resolution.