Monitor Transcriber Hybrid

Epiq; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Epiq is hiring Monitors to record hearings, produce precise transcripts, and liaise professionally with clients. The role may involve courtrooms or client premises, with travel to regional locations as needed.

Applicants should have a high school diploma and 6–12 months of basic office experience, strong communication, attention to detail, and the ability to work outside standard hours when required.

Qualifications

• Collaborative team member with strong communication skills.
• Attention to detail essential for accurate transcripts.
• Customer-focused approach when liaising with clients.
• Basic office administration experience is required (6–12 months).

Responsibilities

• Produce high quality audio recordings of hearings.
• Produce high quality and accurate annotations of hearings.
• Obtain accurate spellings of names, places, terminology for transcripts.
• Liaise with clients in a professional manner.
• Utilize Liberty, FTR, and VIQ recording technologies.
• Maintain records of hearing times and travel times.
• Upload and convert audio as required.
• Travel to regional locations to record proceedings as needed.
• Participate in performance reviews with Monitoring Supervisor.
• Complete security and compliance training annually.
• Assist with administrative tasks as required.
• Support real-time equipment setups and collect audio/documents from client premises.
• Ensure communications are clear and align with business needs.
• Maintain a safe and healthy work environment per company policies.

Skills

Collaborative team member

Strong communicator

Attention to detail

Customer focused

Office administration

Education

High school diploma

Tools

Liberty

FTR

VIQ

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and you thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description

Job Summary

Monitors are responsible for recording proceedings and producing an annotation or log of those proceedings to aid in the process of accurate transcription. Proceedings may take place on site in courtrooms or at client premises, or may be recorded from an Epiq office. Monitors must be able to maintain clear communication with both clients and colleagues via various channels. They also must work collaboratively with other Court Reporting teams to facilitate the successful delivery of service for our clients.

Essential Job Responsibilities

• Produce high quality audio recordings of hearings
• Produce high quality and accurate annotations of hearings
• Obtain accurate spellings of names, spellings, places, terminology, etc. to enable an accurate transcript to be produced
• Liaise with Epiq's clients in a professional manner
• Utilize various recording technologies such as Liberty, FTR, and VIQ
• Maintain accurate records of hearing sitting times and any applicable travel times
• Upload and convert audio as and when required
• Travel and work outside of office locations and in regional locations to record proceedings as and when required
• Partake in periodic performance reviews with Monitoring Supervisor
• Partake in annual security and compliance training
• Assist with administration as and when required
• Other duties as directed - eg: real-time equipment setups, collecting audio/documents from client premises
• Ensure communications are clear, concise, and in line with business requirements
• Foster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and procedures
• Ability to work outside standard business hours if required

Qualifications & Characteristics

• Collaborative team member
• Strong communicator
• Attention to detail
• Customer focused
• High school graduate
• Six months to one year basic office administration

Your specific salary will be determined based on several factors:

• Location-based market rate for the role
• Your abilities in relation to the job specification
• Performance during screening and interview
• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships
• Nurture long‑term relationships
• Remove collaboration barriers
• Celebrate cross‑team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy‑in
• Align communication with organizational goals
• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities
• Make informed decisions
• Align team goals with boarder strategy
• Empower teams to manage their own goals
• Translate vision into clear priorities
• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency
• Use clear documentation and expectations
• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.