Mobile Technician

Assurant, Inc.; Cumberland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Mentoring programs

Recharge days

Cultural day

Share purchase plan

Diversity panels

ERGs

Parental leave

Education support

Development programs

Vehicle leasing

Volunteering leave

Job summary

Assurant, Inc. is seeking a Mobile Technician (Apple Service Technician L1) to support device repair operations at our Auburn Device Care Centre in a full-time permanent capacity.

The role involves modular repairs on mobile devices such as batteries, screens, charging ports, and camera modules, performed to Apple authorized standards. The successful candidate must hold current ACTC certifications (ACST and/or ACRT) and demonstrate understanding of Apple repair processes, diagnostics and quality

Responsibilities

• Perform modular repairs on mobile devices, including battery replacements, display/screen replacements, charging port replacements, camera module repairs and other non-micro-soldering component repairs.
• Ensure repairs are performed according to Apple authorized service standards and processes, maintaining strict quality controls.
• This entry point role offers growth opportunities within the technical repair stream.
• Hold current AppleCare Technician Certifications (ACTC) including ACST and/or ACRT and operate in Auburn Device Care Centre on a full-time permanent basis.

Job description

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasingVolunteering leave to give back to the communities we serve

What's the role about?

As a Mobile Technician (Apple Service Technician L1), you will support device repair operations by performing modular repairs on mobile devices, including battery replacements, display/screen replacements, charging port replacements, camera module repairs and other non-micro-soldering component repairs. You will play a key role in ensuring devices are repaired efficiently, accurately, and in accordance with strict quality and process standards. This role is an entry point into the technical repair stream and offers strong growth opportunities within the organization.

The successful candidate must hold current Apple Certified Support Technician (ACST) and Apple Certified Repair Technician (ACRT) certifications and be capable of performing repairs in accordance with Apple authorized service standards and procedures. This role is based in our Auburn Device Care Centre in a full time permanent capacity.

Does this sound like you?

The successful applicant must have current AppleCare Technician Certifications (ACTC), including:

• Apple Certified Support Technician (ACST) and/or
• Apple Certified Repair Technician (ACRT)

In addition, you will have:

• Understanding of Apple authorized repair processes, diagnostics, and quality standards.
• Basic understanding of mobile devices and hardware components.
• Strong attention to detail and ability to follow structured processes.
• Good problem-solving and troubleshooting skills.
• Ability to work in a fast-paced, target-driven environment.
• Strong teamwork and communication skills.
• Basic computer literacy for system updates, diagnostics, and documentation.
• Ability to work safely and effectively while handling sensitive electronic components and customer devices.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we’re able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it’s only by listening toand representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant, please visit our website at https://www.assurant.com/