Mobile Lead Technician

Assurant, Inc.; Cumberland City Council; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Novated vehicle leasing

Volunteering leave

Development programs

Employee share plan

Job summary

Assurant, Inc. is seeking a skilled Apple Service Technician L2 to join our Auburn Device Care Centre. You will perform advanced diagnostics, in-warranty repairs, and quality assurance across Apple products, following Apple standards and KPIs.

Based in Auburn, you will guide junior technicians and handle complex escalations while maintaining autonomy and adherence to processes. AppleCare ACST/ACRT certifications are required, with Atlas certification preferred.

Qualifications

• AppleCare Technician Certifications (ACST and ACRT) required.
• Experience repairing Apple devices to manufacturer standards.
• Strong diagnostic and troubleshooting skills.
• Atlas Certification (Apple-authorized repair) preferred.
• Experience mentoring or supporting junior team members.
• Ability to work independently and manage complex repairs.

Responsibilities

• Perform advanced diagnostics, in-warranty repairs, quality assurance, and troubleshooting across Apple products.
• Support junior technicians through technical guidance and coaching.
• Contribute to continuous improvement initiatives to enhance repair quality and productivity.

Skills

AppleCare Technician Certifications (A

Tools

Repair tools

Documentation systems

Job description

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do.

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

Assurant is seeking a skilled and customer-focused Lead Mobile Technician to join our authorised repair operations team. This role is ideal for experienced repair technicians who hold current AppleCare Technician Certifications (ACST and ACRT) and possess strong expertise in diagnosing, repairing, testing, and supporting Apple devices in accordance with Apple service standards, warranty requirements, and quality expectations.

Based in our Auburn Device Care Centre, as an Apple Service Technician L2, you will perform advanced diagnostics, in-warranty repairs, quality assurance activities, and technical troubleshooting across a range of Apple products while ensuring compliance with manufacturer procedures and operational KPIs. Operating with a high degree of autonomy, you will support junior technicians through technical guidance and coaching, assist with complex escalations, and contribute to continuous improvement initiatives that enhance repair quality, productivity, and customer outcomes.

Does this sound like you?

The successful applicant must have current AppleCare Technician Certifications (ACTC), including:

• Apple Certified Support Technician (ACST) and
• Apple Certified Repair Technician (ACRT)

In addition, you will have:

• Demonstrated experience repairing and diagnosing Apple devices in accordance with manufacturer standards
• Strong diagnostic and troubleshooting skills
• Atlas Certification (Apple-authorized repair and service-related certification) – preferred
• Experience mentoring or supporting junior team members
• Demonstrated ability to work independently and manage complex repairs
• Strong attention to detail and adherence to processes
• Ability to perform in a fast-paced, KPI-driven environment
• Effective communication and teamwork skills
• Proficiency in using repair tools and documentation systems

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions,sexualorientations,gender identities,ages,experiences,and abilities, we’re able to better reflect the global communities where we live and work.By working to remove barriers, we ensure equity for everyone.The pursuit of inclusion rests with each of us. Because it’s only by listening toand representing the unique voices of every individual that we can innovate for all.

If you need a reasonable accommodation or adjustment at any stage of the hiring process, please contact us. We are committed to ensuring an accessible and equitable experience for all candidates.

For further information about Assurant, please visit our website at https://www.assurant.com/