Full Time Customer Service & Sales Consultant CAIRNS

Telstra Corporation; Cairns Regional; On-site; AUD 66,000 - 81,000; Full time

Benefits offered by this job

Telstra discounts

12% superannuation

Paid parental leave

Career development

Job summary

Telstra Retail in Cairns is seeking a Retail Customer Service & Sales Consultant to provide frontline customer support, help customers select products and activate services, and troubleshoot basic issues while upholding retail standards.

You will stay up-to-date with the latest devices and services, apply consultative selling to meet sales targets, and work with your team to maintain a welcoming store environment and drive store performance.

Qualifications

• Excellent communication and interpersonal skills.
• Previous customer-facing experience is a plus.
• Proactive, solution-oriented with sales drive.
• Willingness to learn and adapt in a fast-paced retail environment.

Responsibilities

• Help customers find the right products and services to suit their needs.
• Stay up-to-date with Telstra devices and services and provide informed guidance.
• Use consultative selling to meet and exceed sales targets and KPIs.
• Collaborate with team to create a welcoming store environment.

Skills

Communication

Sales

Customer service

Problem solving

Job description

Employment Type Permanent

Closing Date 21 Nov 2026 11:59pm

Job Title Full Time Customer Service & Sales Consultant CAIRNS

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we're more than just a leading telecommunications company - we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.

Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.

Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.

Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits

Annual Fixed Remuneration: $73,550 per year* *Junior Rates apply for those under 20 years of age. *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.*12% superannuation included

Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.

Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.

Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

Flexibility: We offer flexible working hours and a supportive approach to parental leave - do it your way!

Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.

Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is It You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required - bring your enthusiasm and we'll teach you the rest!

Join Us at Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team! We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General's Office to the Australian icon we are today, the heart of Telstra has never changed. We've always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it's endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we're motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail]. In a business as big and diverse as ours, there's a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams