Mining Support Representative

WesTrac; Jerrys Plains; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

Retail discounts (600+ retailers)

Training & development via WesTrac In-

Job summary

WesTrac is seeking a Mining Support Representative for our Mount Thorley Branch to strengthen aftermarket sales for a major account in the Hunter Valley. You will analyze equipment performance and client projects to uncover sales opportunities, while building deep customer relationships to meet revenue targets.

The role offers a competitive remuneration package, a fully maintained benefit vehicle for business and personal use, and an achievable commission scheme with strong on-target earnings

Qualifications

• Current Driver's Licence required.
• Proven ability to meet sales targets in a customer-facing role.
• Excellent customer service and relationship-building skills.
• Strong analytical and negotiation capabilities.
• Organisational and time management skills.
• Ability to work in a team and independently.
• Proficient with MS Office.

Responsibilities

• Proactively identify aftermarket sales opportunities and provide solutions to customer needs.
• Oversee customer account management and regularly report on fleet performance.
• Support key projects to ensure a positive customer experience.
• Maintain and forecast data for sales opportunities and execute aftermarket sales strategies.
• Collaborate with Site Performance Specialists to support fleet performance and improvements.
• Engage in continuous improvement to identify opportunities within the business.

Skills

Sales targets achievement

Customer service

Relationship building

Problem solving

Time management

Team & independent work

MS Office

Tools

MS Office

Job description

Our Mining Sales team is seeking a dedicated and results-driven Mining Support Representative to join us on a full-time basis, working Monday to Friday from our Mount Thorley Branch.

Reporting to the Mining Support Manager, you will provide direct support to one of WesTrac’s major accounts in the Hunter Valley region. Your primary focus will be identifying and capitalizing on product sales opportunities, which will be uncovered through the analysis of equipment performance and key operational projects. Success in this role will rely on your ability to build and maintain strong customer relationships, gaining a deep understanding of their business drivers to ensure aftermarket share and revenue targets are consistently achieved.

This is a fantastic opportunity to become part of a knowledgeable and supportive team, with genuine prospects for professional growth and development. Alongside a competitive remuneration package, you’ll receive a fully maintained benefit vehicle for both business and personal use, as well as access to an achievable commission scheme with attractive on-target earnings.

Key Responsibilities

• Proactively engage in the identification and capturing of aftermarket sales opportunities to provide solutions according to customer needs
• Oversee customer account management to ensure sales opportunities are captured whilst regularly reporting on customer fleet performance
• Support key projects to ensure positive customer experience
• Maintain and forecast data for sales opportunities leading to the execution of aftermarket sales strategies
• Collaborate with Site Performance Specialists to support fleet performance and improvement opportunities
• Engage in continuous improvement to identify potential opportunities within the business

Skills & Experience

• Current Drivers Licence
• Proven ability to meet sales targets within a customer facing role
• Excellent customer service skills with the ability to develop strong positive relationships with customers
• Ability to problem solve whilst having well-developed analytical & negotiation skills
• Excellent organisational and time management skills
• Ability to work successfully in a team & individually, whilst developing strong working relationships
• Advanced computer literacy skills – MS Office

Why WesTrac?

At WesTrac, we’re Made for More—more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we’re united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in‑house RTO(50737), dedicated learning pathways, and hands‑on experience with the latest Cat® technology and future‑focused capabilities. As one of the world’s largest authorised Cat® dealers, you’ll be part of an industry leader shaping what’s next in mining and construction.

What we offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness – Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks – Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed.

Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.

At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.