Mining Support Representative

WesTrac Cat; Gowrie; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Income protection insurance

Discounts program

Company vehicle

Free parking

Job summary

WesTrac Cat is seeking a Mining Support Representative to join our team in Mt Thorley/Hunter Valley on a full-time basis, primarily from a customer site with coverage across our Hunter Valley branches.

You will identify aftermarket sales opportunities, build strong customer relationships, forecast data, support key projects, and contribute to aftersales revenue targets. A fully maintained benefit vehicle and an achievable commission scheme are included.

Qualifications

• Current drivers licence required.
• Proven ability to meet sales targets in a customer-facing role.
• Excellent customer service skills with ability to build strong relationships.
• Strong problem solving with analytical and negotiation abilities.
• Excellent organisational and time management skills.
• Ability to work both in a team and independently while building relationships.
• Advanced computer literacy – MS Office.

Responsibilities

• Identify and capture aftermarket sales opportunities to meet customer needs.
• Manage customer accounts and report fleet performance to stakeholders.
• Support key projects to ensure a positive customer experience.
• Forecast data for sales opportunities leading to aftermarket strategies.
• Collaborate with Site Performance Specialists to improve fleet performance.
• Identify opportunities for continuous improvement within the business.

Skills

Current Drivers Licence

Sales targets

Customer service

Problem solving

Organisational skills

Team & solo work

MS Office

Job description

Location: Mt Thorley, NSW, AU, 2330

About The Opportunity

Our Mining Sales team is seeking a dedicated and results-driven Mining Support Representative to join us on a full-time basis, working Monday to Friday and operating primarily from a customer site, while maintaining a presence across our Hunter Valley branches.

Reporting to the Mining Support Manager, you will provide direct support to one of WesTrac's major accounts in the Hunter Valley region. Your primary focus will be identifying and capitalizing on sales opportunities, which will be uncovered through the analysis of equipment performance and key operational projects. Success in this role will rely on your ability to build and maintain strong customer relationships, gaining a deep understanding of their business drivers to ensure aftermarket share and revenue targets are consistently achieved.

This is a fantastic opportunity to become part of a knowledgeable and supportive team, with genuine prospects for professional growth and development. Alongside a competitive remuneration package, you'll receive a fully maintained benefit vehicle for both business and personal use, as well as access to an achievable commission scheme with attractive on-target earnings.

Key Responsibilities

• Proactively engage in the identification and capturing of aftermarket sales opportunities to provide solutions according to customer needs
• Oversee customer account management to ensure sales opportunities are captured whilst regularly reporting on customer fleet performance
• Support key projects to ensure positive customer experience
• Maintain and forecast data for sales opportunities leading to the execution of aftermarket sales strategies
• Collaborate with Site Performance Specialists to support fleet performance and improvement opportunities
• Engage in continuous improvement to identify potential opportunities within the business

Skills And Experience

• Current Drivers Licence
• Proven ability to meet sales targets within a customer facing role
• Excellent customer service skills with the ability to develop strong positive relationships with customers
• Ability to problem solve whilst having well-developed analytical & negotiation skills
• Excellent organisational and time management skills
• Ability to work successfully in a team & individually, whilst developing strong working relationships
• Advanced computer literacy skills - MS Office

Why WesTrac?

At WesTrac, we're Made for More-more opportunity, more growth, and more impact. With a team of over 4,500 people nationally, we're united by our care for each other, our passion for building a better tomorrow, and our commitment to continual evolution.

We invest heavily in your development, offering access to our in-house RTO(50737), dedicated learning pathways, and hands-on experience with the latest Cat® technology and future-focused capabilities. As one of the world’s largest authorised Cat® dealers, you'll be part of an industry leader shaping what’s next in mining and construction.

What We Offer

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown. Purchased leave program and RDO options available.
• Health & Wellness - Discounted Health Insurance, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus for applicable roles
• Additional Perks - Free parking, onsite café, bootcamp and yoga available at certain locations

Please note: WesTrac may commence shortlisting and interviewing candidates prior to the closing date and reserves the right to withdraw this advertisement earlier if a suitable candidate is appointed. Successful applicants will be required to complete a satisfactory National Criminal History Check & Medical as part of the recruitment process.