Migration Agent Assistant

Hospitality Nation; Brisbane; On-site; AUD 50,000 - 75,000; Full time

Job summary

Hospitality Nation in Brisbane is seeking a dedicated migration services administrator to support our team. You will help prepare migration applications, gather documents, and maintain client records with meticulous attention to detail.

The role requires strong organization and clear communication; knowledge of Migration Manager is a plus. Experience in immigration services or law is preferred but not essential, and you will work closely with migration agents to ensure timely submissions.

Qualifications

• Must be organized with strong attention to detail.
• Able to research immigration policies and procedures.
• Experience with migration documentation and client records preferred.

Responsibilities

• Assist clients with migration applications and related documentation.
• Conduct research on immigration policies to provide accurate information.
• Maintain client records and databases with confidentiality and compliance.
• Communicate with clients via phone and email to provide updates.
• Support migration agents in managing caseloads and scheduling.
• Stay updated on changes in immigration laws and regulations.
• Perform general administrative duties to keep the team running smoothly.

Skills

Organizational skills

Communication skills

Attention to detail

Research abilities

Education

Bachelor's degree or equivalent preferred

Tools

Migration Manager

Microsoft Excel

Microsoft Word

Job description

We are seeking a dedicated and detail-oriented individual to support our migration services team. The successful candidate will assist in various administrative tasks related to client migration applications, ensuring all documentation is accurate and submitted in a timely manner. Responsibilities include:

• Assisting clients with the preparation of migration applications and related documentation.
• Conducting research on immigration policies and procedures to provide accurate information to clients.
• Maintaining client records and databases, ensuring confidentiality and compliance with regulations.
• Communicating with clients via phone and email to provide updates and gather necessary information.
• Supporting the migration agents in managing their caseload and scheduling appointments.
• Keeping abreast of changes in immigration laws and regulations to assist in client inquiries.
• Performing general administrative duties as required to ensure the smooth operation of the team.

The ideal candidate will have strong organizational skills, excellent communication abilities, and a keen attention to detail. A background in immigration services or law is preferred but not essential. Knowledge of Migration Manager software is a plus.