Merchant Onboarding Associate

KPay Group; City of Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

KPay Group in Melbourne is seeking a Merchant Onboarding Associate to join the Melbourne team and own the end-to-end onboarding of new merchants across Australia.

As the dedicated onboarding specialist, you will review KYC documents, coordinate with Business Development, Compliance and HQ Operations, and ensure timely activation while maintaining accuracy and SLAs. Fresh grads welcome.

Qualifications

• 0–2 years of experience in onboarding, operations, KYC/AML, sales support, banking, fintech, client services, or a similar environment.
• Fresh graduates are welcome to apply
• Strong attention to detail
• Strong organisational and time-management skills, with the ability to manage multiple cases and deadlines
• Comfortable working across different teams and coordinating multiple stakeholders
• Proactive and accountable, with the confidence to take ownership of cases from start to completion
• Strong written and verbal communication skills
• Comfortable working in a fast-paced, high-volume operational environment
• Able to work independently while collaborating closely with local and regional teams

Responsibilities

• Manage the end-to-end merchant onboarding process from signed agreement to activation
• Review and validate KYC and onboarding documentation for completeness and accuracy
• Identify missing or incorrect information and coordinate with Business Development to resolve outstanding requirements
• Work closely with Business Development, Compliance, and HQ Operations to progress merchant applications efficiently
• Act as the key onboarding point of contact for internal teams in Melbourne
• Ensure onboarding activities meet compliance requirements, internal procedures, and SLAs
• Maintain accurate merchant information across CRM and onboarding systems
• Monitor onboarding pipelines and proactively follow up with internal stakeholders on outstanding cases
• Manage multiple merchant applications while maintaining a high level of accuracy and turnaround time
• Support onboarding reporting and identify opportunities to improve internal processes and onboarding efficiency

Skills

Attention to detail

Time management

Stakeholder coordination

Ownership mindset

Tools

CRM systems

Onboarding platforms

Job description

KPay Group (KPay) is a leading fintech company empowering businesses of all sizes with simple, smart, seamless, and secure technology solutions. Serving 95,000+ merchants across Hong Kong, Singapore, Japan, and Australia, we help businesses grow through an integrated platform for payments, financial management, and digital transformation.

Backed by USD 55 million in Series A funding—the largest global payments-sector Series A in 2024—KPay has been recognised as Forbes Asia's 100 to Watch (2025) and PayFac of the Year (2025).

About the Role

We are looking for a Merchant Onboarding Associate to join our Melbourne team and support merchant activation across Australia.

As the dedicated Merchant Onboarding team member in Melbourne, you will take ownership of onboarding cases and work closely with Business Development, Compliance, and HQ Operations to ensure merchants progress from signed agreement through to successful activation.

You will coordinate across internal teams, review onboarding and KYC documentation, identify outstanding requirements, manage onboarding pipelines, and ensure cases are progressed accurately and within SLA.

This role is ideal for someone who is highly-organised, detail-oriented, proactive, and comfortable taking ownership in a fast-paced fintech environment.

What You’ll Do

• Manage the end-to-end merchant onboarding process from signed agreement to activation
• Review and validate KYC and onboarding documentation for completeness and accuracy
• Identify missing or incorrect information and coordinate with Business Development to resolve outstanding requirements
• Work closely with Business Development, Compliance, and HQ Operations to progress merchant applications efficiently
• Act as the key onboarding point of contact for internal teams in Melbourne
• Ensure onboarding activities meet compliance requirements, internal procedures, and SLAs
• Maintain accurate merchant information across CRM and onboarding systems
• Monitor onboarding pipelines and proactively follow up with internal stakeholders on outstanding cases
• Manage multiple merchant applications while maintaining a high level of accuracy and turnaround time
• Support onboarding reporting and identify opportunities to improve internal processes and onboarding efficiency

What We’re Looking For

• 0–2 years of experience in onboarding, operations, KYC/AML, sales support, banking, fintech, client services, or a similar environment
• Fresh graduates are welcome to apply
• Strong attention to detail and ability to review documentation accurately
• Strong organisational and time-management skills, with the ability to manage multiple cases and deadlines
• Comfortable working across different teams and coordinating multiple stakeholders
• Proactive and accountable, with the confidence to take ownership of cases from start to completion
• Strong written and verbal communication skills
• Comfortable working in a fast-paced, high-volume operational environment
• Able to work independently while collaborating closely with local and regional teams

Nice to Have

• Exposure to KYC / AML / compliance processes
• Experience in fintech, payments, banking, SaaS, or financial services
• Familiarity with CRM, onboarding, or workflow management systems
• Experience working in an operations or sales-support environment

Why Join KPay?

• Join one of APAC's fastest-growing fintech companies
• Take ownership as the dedicated Merchant Onboarding team member in Melbourne
• Gain hands-on exposure to fintech operations, payments, KYC, and compliance
• Work closely with Business Development, Compliance, HQ Operations, and regional teams
• Develop strong operational, stakeholder-management, and problem-solving skills
• Join a growing Australian business where you can make a visible impact
• Build a strong foundation for career progression across Onboarding, Operations, Compliance, or broader fintech functions