Merchandiser

Caesarstone Australia; City of Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

Caesarstone Australia is seeking a Merchandiser for the Melbourne metro area. The role supports the sales team by updating samples across the retailer network, providing product updates, handling sales queries, and building client relationships.

This is a temporary contract with full-time hours, Monday to Friday 8am to 4pm. A car is provided for merchandising calls and immediate start is required.

Qualifications

• Experience in customer service or merchandising support preferred.
• Must have current unrestricted driving licence.

Responsibilities

• Maintain customer territory with up-to-date POS materials per Caesarstone guidelines.
• Regular site visits to ensure adequate samples, brochures, and information.
• Record client visit outcomes in the CRM system.
• Follow safety guidelines during merchandising activities.

Skills

Customer service

Relationship building

CRM usage

Client visits

Education

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Tools

CRM software

Job description

Our products are crafted with precision to inspire beautiful, functional spaces in homes and commercial properties. For the past three decades, we have provided benchtops for millions of homes worldwide, and we consider it a privilege to be part of a family’s daily life. Since 1987, we have been at the forefront of surface innovation, driven by our design passion and cutting-edge technology.

Position Overview:

Are you passionate about customer service and eager to build a career working with our clients? We are looking for an enthusiastic Merchandiser to join our team, working across the Melbourne metro areas. You’ll work closely to support our sales team with updating samples across our customer retail network, providing product updates, assisting with sales queries and building customer relationships.

This role is being offered as a temporary contract with full-time hours, Monday to Friday 8am to 4pm. A car is provided for completing merchandising calls. Immediate start required.

Key Responsibilities:

• Maintain customer territory through a call-cycle plan to ensure customers have up-to-date and consistent branded POS materials in alignment with Caesarstone brand guidelines.
• Conduct regular site visits to optimise and ensure customers have adequate POS materials such as samples, brochures, and information as per the Caesarstone brand guidelines.
• Regularly maintain outcomes of client visits in the CRM system.
• Adhere to all safety guidelines and procedures while carrying out merchandising activities to ensure a safe working environment for yourself and others.

This is a customer-centric role, so excellent interpersonal skills and your ability to build relationships with clients will be key to your success. Regular travel across Melbourne metro is required and candidates must have a current unrestricted licence.

Why Join Us?

At Caesarstone, we believe that being a responsible corporate citizen means taking care of our planet and our people. We are committed to sustainability, ethical business practices, and social responsibility. As an equal opportunity employer, we celebrate diversity and are dedicated to creating an inclusive environment for all employees.