Account Manager

Caesarstone Australia Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Bonus

Company car

Job summary

Caesarstone Australia Pty Ltd in Victoria is seeking an Account Manager to drive a diverse West VIC portfolio, with occasional regional travel. You will work with Builders, Architects & Designers, Developers and Retail Partners to grow the Caesarstone brand.

The role focuses on relationship management, territory service, merchandising and identifying growth opportunities, supported by Salesforce and a proactive, client‑first approach.

Qualifications

• Minimum 4 years’ experience in the building or interiors industry.
• Strong communication and relationship-building skills.
• A proactive, friendly and confident style when working with clients.
• The ability to manage a varied portfolio and work autonomously.
• Solid organisational skills and a high level of professionalism.
• Self-starter who thrives out on the road but works just as well with a team behind them.
• Flexibility to travel across your territory in VIC and regional areas with some overnight travel.

Responsibilities

• Keep the connection strong with customers by regular, meaningful conversations.
• Create customised strategic account plans for key customers to drive growth.
• Maximise sales using Salesforce CRM—log activities and manage accounts.
• Provide excellent service and address issues, collaborating with support teams.
• Negotiate contracts, pricing and terms in alignment with policies.
• Merchandise territory with state merchandiser (physical capability required).
• Conduct market research to uncover opportunities and generate leads.
• Demonstrate expertise with engaging training sessions on products.
• Be the face of the company at industry events and networking gatherings.

Skills

Relationship management

Communication

Sales mindset

Autonomy

Negotiation

Travel willingness

Networking

Tools

Salesforce CRM

Job description

Competitive salary based on experience + bonus+car

Caesarstone are looking for an Account Manager to join our VIC team and manage a diverse portfolio across the West VIC territory, with occasional regional travel. This role has broad account coverage across all our market segments and is key to supporting our continued growth in the state.

About the Role

You’ll work across a blended client base including working with Builders, Architects & Designers, Developers, Retail Partners and Stonemasons. This role is focused on relationship management, territory service, merchandising, and identifying growth opportunities for the Caesarstone brand.

You’ll also:

• Keep the connection strong with your customers by following a call cycle that ensures regular, meaningful conversations, and keeps the relationships thriving.
• Create customised strategic account plans for your key customers, driving engagement and growth while building lasting partnerships.
• Maximise your sales performance using our Salesforce CRM—track your progress, log your activities, and manage accounts.
• Provide excellent service by swiftly addressing any issues or concerns, and collaborate with support teams to manage any technical or service challenges.
• Negotiate contracts, pricing, and terms that strike a win-win balance for both you and your customers, all while staying aligned with company policies and legal guidelines.
• Merchandise your territory in collaboration with our state merchandiser (requires physical capability)
• Conduct market research to uncover new opportunities, analyse industry trends, and keep an eye on competitors, all while generating fresh leads.
• Demonstrate your expertise with engaging training sessions that highlight the benefits and features of our products and services.
• Be the face of the company at industry events, conferences, trade shows, and networking gatherings—promoting our brand and building new connections

What we’re looking for

We’re after someone with industry experience - whether that’s in building products, construction, interiors, or surfaces. You know how the industry ticks, and you’ve got the network and know-how to hit the ground running. In addition, you'll have:

• Minimum 4 years’ experience in the building or interiors industry
• Strong communication and relationship-building skills
• A proactive, friendly and confident style when working with clients
• The ability to manage a varied portfolio and work autonomously
• Solid organisational skills and a high level of professionalism
• Self-starter who thrives out on the road but works just as well with a team behind them.
• Flexibility to travel across your territory in VIC and regional areas with some overnight travel.

Why Join Us?

You’ll be joining a supportive team with strong leadership, well-established processes, and a nationally recognised brand. This role gives you the chance to work across a wide client mix, develop your skills, and build a career in a premium, design-led industry.

Your application will include the following questions:

• What is your expected base salary for this role?
• What is your current notice period?
• Do you have eligibility to work in Australia?
• Can you briefly explain your reason for looking for a new opportunity?
• Can you share an example of how you successfully developed new business in your previous positions?

For the past three decades, we have crafted benchtops for millions of homes worldwide, and we consider it a privilege to be part of a family’s daily life. We’ve been at the helm of surface innovation since 1987, driven by our design passion and cutting-edge technological power. Specialising in benchtops for homes worldwide, our commitment is to guide and assist you on your journey of creativity.

Caesarstone® brings the magic of the earth’s raw minerals into your home, with surfaces that become the bedrock and basis for life. This creates a space where everything unfolds naturally, transforming your benchtop into a place of interaction and creativity.

For the past three decades, we have crafted benchtops for millions of homes worldwide, and we consider it a privilege to be part of a family’s daily life. We’ve been at the helm of surface innovation since 1987, driven by our design passion and cutting-edge technological power. Specialising in benchtops for homes worldwide, our commitment is to guide and assist you on your journey of creativity.

Caesarstone® brings the magic of the earth’s raw minerals into your home, with surfaces that become the bedrock and basis for life. This creates a space where everything unfolds naturally, transforming your benchtop into a place of interaction and creativity.