Member Service Agent

Soldier On; Sydney; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Novated Leasing options

4 weeks Paid Parental + PurchasedLeave

Referral Reward Program

Employee Assistance Program

Uniform allowance + Polo Shirt

Service Awards

Job summary

Australian Military Bank is seeking a motivated and customer-focused team member to join our Member Contact Centre in Sydney. You’ll be the first point of contact for members, assisting with everyday banking needs across phone, email and digital channels, delivering friendly, professional service.

You'll help members navigate digital tools, provide solutions across savings, lending, insurance and superannuation, and maintain accurate records to ensure a seamless member experience.

Qualifications

• Experience in inbound or outbound contact centre roles or similar customer-facing environments.
• Genuine passion for helping people and delivering great customer service.
• Strong communication skills and ability to solve problems confidently.
• Proactive team player who adapts quickly in a fast-paced environment.
• Availability to work on a rotating weekday roster (8:00–18:00) plus one Saturday per month (9:00–12:00).

Responsibilities

• Assist members with everyday banking enquiries across phone, email and online channels.
• Provide friendly, professional service and guide customers through digital banking tools.
• Help members navigate self-service options and explain product features.
• Record interactions accurately and follow up for a seamless member experience.

Skills

Inbound/outbound contact centre

Customer service passion

Strong communication

Team player

Flexibility with roster

Education

Recent graduates

Job description

As Australia's longest serving Defence financial institution, we have supported those who protect and serve our country for over 65 years. And as a member-owned bank, we are here for our members first, helping them to achieve their financial goals with a range of competitive products and personalised service. In 2024, we were named one of the World's Best Bank by Forbes and won Canstar's Consumer Bank of the Year for Everyday Banking.

At Australian Military Bank, we exist to serve those who serve. As a member owned bank, our decisions are driven by what's best for our members - not shareholders.

Looking to build a career where you can help people, learn new skills and grow in the financial services industry?

We're looking for a motivated and customer focused team member to join our Member Contact Centre. This opportunity would suit recent graduates starting their career, or working parents returning to the workforce after a career break or parental leave, as well as anyone with customer service experience looking to move into banking.

In this role, you'll be the first point of contact for our members, assisting them with their everyday banking needs across phone, email and digital channels. Every conversation is an opportunity to make a positive impact.

What you'll be doing

• Supporting new and existing members with their everyday banking enquiries
• Providing friendly, professional service across phone, email and online channels
• Helping members navigate our digital banking tools and showing them how to make the most of self service options
• Listening carefully to understand member needs and connecting them with the right solutions from savings and lending to insurance and superannuation
• Resolving enquiries and concerns with empathy, accuracy and care
• Keeping clear records and following up to ensure every member receives a seamless experience

What we're looking for

• Some experience in inbound or outbound contact centre roles, retail, hospitality or other customer facing environments
• A genuine passion for helping people and delivering great customer service
• Strong communication skills and the ability to solve problems confidently
• A proactive team player who enjoys learning and adapting in a fast-paced environment
• Availability to work on a rotating weekday roster between 8:00am – 6:00pm, plus one Saturday per month (9:00am – 12:00pm)

This is more than just a customer service role, it's a chance to launch your career in banking, gain valuable industry knowledge, and work with a supportive team that will help you grow.

If you enjoy helping people, solving problems and building relationships, we'd love to hear from you.

Working with Australian Military Bank will provide you access to a great range of benefits including:

• Novated Leasing options
• 4 weeks Paid Parental + Purchased Leave option
• Referral Reward Program
• Employee Assistance Program
• Uniform allowance + Polo Shirt provided
• Service Awards

Probity check

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank.

We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

Australian Military Bank values diversity and is an equal employment opportunity employer.