Member Partner

Victorian-Chamber-of-Commerce-and-Industry; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Job summary

Victorian Chamber of Commerce and Industry is seeking a driven individual to advance customer service, account management, and sales within a defined member portfolio. You will act as the primary contact for members, leveraging data to identify retention risks and growth opportunities while onboarding new members to maximize engagement with core products and services.

The role offers predominantly office-based duties with virtual elements, including cross-sell opportunities and collaboration

Qualifications

• 3–5 years of account management or sales experience.
• Proven track record in achieving revenue and customer-satisfaction KPIs.
• Experience using CRM systems (prefer Salesforce).
• Strong customer-first, solutions-focused conversations.

Responsibilities

• Be the lead point of contact for members within a defined portfolio.
• Use CRM and utilization data to identify retention risks and growth opportunities.
• Onboard new members to maximise engagement with core products.
• Explore cross-sell and upsell opportunities during interactions.
• Meet service levels for meetings, calls and engagement.
• Collaborate with internal teams to capture member feedback and keep offerings fit-for-purpose.
• Attend networking events as required.

Skills

Account management

Sales experience

CRM systems

Customer-focused

Negotiation

Time management

Tools

Salesforce

Job description

• Fantastic career growth opportunity
• Help our members connect with our experts and solutions to thrive
• Predominately an office-based/virtual role

About us

We are the most influential, independent business body in Victoria with a strong network of over 100,000 small, medium, and large businesses and entrepreneurs. Our members and customers choose us because we're trusted experts in workplace relations, training, international trade, workplace health, safety and wellbeing, networking events and policy development. Our team of 200 people thrive on putting our members first in everything we do – from providing exceptional customer service to advocating for their interests to all levels of government. The Victorian Chamber of Commerce and Industry works for the success of our members, business and Victoria.

About the role

This is a great opportunity for a driven and motivated individual to take their customer service, account management and sales experience to the next level in this account management role. This role isresponsible for the retention ofmembers and commercial growth of products and services, with a focus on delivering an excellent membership experienceandproviding tailored businesssolutions for our members, customers, and clients.

On a day-to-day basis you will:

• Be the lead point of contact for all members within a defined portfolio.
• Use CRM and Utilisation data to proactively identify retention risks and opportunities for commercial growth.
• Onboard new members to ensure they maximise their engagement with core products and services.
• Explore cross sell and upsell opportunities during all member interactions
• Meet agreed service levels for member Teams meetings, phone calls and engagement.
• Collaborate with internal teams to raise member feedback and ensure all products and services remain fit-for-purpose to member requirements.
• Whilst predominately an office and virtual based role, you will also attend networking events from time to time.

About you (Key Selection Criteria)

To be successful in this role, you will have:

• Account management or sales experience 3-5 years.
• Network selling experience is desirable.
• Demonstrated ability to achieve revenue and customer satisfaction KPIs.
• Experienced in using CRM (Preferably Salesforce) systems.
• Customer first, "one call solution" approach and sound customer management skills.
• The ability to conduct needs based and solutions focussed conversations with customers.
• Relationship management skills, together with the ability to influence and negotiate.
• Advanced time management skills to ensure optimal customer responsiveness and satisfaction.
• Small business knowledge / exposure and a sound knowledge of key issues Victorian Businesses are facing.
• Team player qualities.

Why join us?

At the Victorian Chamber of Commerce and Industry, we offer a dynamic and supportive work environment where you can make a significant impact. We value accountability, collaboration, curiosity, and excellence. A competitive salary and incentives, along with a range of employee benefits will be offered to the successful candidate. Join us and help shape the future of Victorian businesses!

Please note that the successful applicant will be subject to satisfactory police check as a pre-condition of employment.