Member Health Coach

HBF Health Limited; Perth; On-site; AUD 70,000 - 90,000; Full time

Job summary

HBF Health Limited is seeking a Member Health Coach to deliver evidence-based health education and coaching to members, helping them manage chronic disease risks and improve wellbeing. The role supports the organisation's health strategy and programs.

This role is based in Perth and offers flexible opportunities, with collaboration across allied health disciplines to create a healthier tomorrow for HBF members.

Qualifications

• Knowledge of motivational interviewing and driving behavioural change.
• Ability to work autonomously with capacity to set one's priorities and work to deadlines.
• Excellent interpersonal skills including demonstrated experience and skills in liaison, negotiation, and conflict resolution.
• Experience in management of cardiovascular disease and diabetes will be highly regarded.

Responsibilities

• Optimise health program initiatives and outcomes by driving awareness and encouraging program uptake from eligible members and referring health professionals.
• Deliver HBF’s telephone health coaching program to members managing risk factors or a chronic disease to improve an individual's knowledge and capacity to self-manage.
• Ensure the effective and efficient delivery of HBF’s telephone health coaching program in accordance with program clinical and operational guidelines.
• Act as a subject matter expert for broader organisation health & wellness initiatives.
• Proactively seek and promote quality improvement opportunities as they relate to the Health Strategy and Health Programs objectives and activities.

Skills

Motivational interviewing

Autonomy

Interpersonal skills

Liaison & negotiation

Conflict resolution

Chronic disease management

Self-management support

Job description

The Member Health Coach is responsible for delivering evidence based and trusted health education and advice designed to improve an individual’s capacity to manage their health and wellbeing.

As a Member Health Coach, you will contribute to HBFs purpose through the provision of evidence based and trusted health education and advice designed to improve an individual's capacity to manage their health and wellbeing.

Key Responsibilities:

• Optimise health program initiatives and outcomes by driving awareness and encouraging program uptake from eligible members and referring health professionals.
• Deliver HBF’s telephone health coaching program to members managing risk factors or a chronic disease to improve an individual's knowledge and capacity to self-manage.
• Ensure the effective and efficient delivery of HBF’s telephone health coaching program in accordance with program clinical and operational guidelines.
• Act as a subject matter expert for broader organisation health & wellness initiatives.
• Proactively seek and promote quality improvement opportunities as they relate to the Health Strategy and Health Programs objectives and activities.

This opportunity is being offered as full-time or part-time.

This role is Perth based.

Let's talk about you:

We're seeking a knowledgeable allied health professional with experience in providing support to people already diagnosed with a chronic disease or who are at high risk of developing chronic disease. You will bring with you highly developed customer service skills and a holistic approach when providing individual consultation.

Other key skills we'll be looking for include:

• Knowledge of motivational interviewing and driving behavioural change
• Ability to work autonomously with capacity to set one's priorities and work to deadlines.
• Excellent interpersonal skills including demonstrated experience and skills in liaison, negotiation, and conflict resolution.
• Experience in management of cardiovascular disease and diabetes will be highly regarded.

We are seeking Allied Health Professionals from the following backgrounds:

• Dietician
• OT
• Physio
• Pharmacist
• Exercise Physiologist
• Registered Nurse

Careers at HBF Bold people belong at HBF

We make work supportive, flexible and meaningful, so we can go one better for our members in moments that matter. Join us and be part of creating a healthier tomorrow. Roles across professions Behind every member moment is a team making it happen. From frontline support to data and digital, clinical expertise to corporate leadership. Whatever your talents, there’s a place here for you to contribute and grow.

Where you'll work:

HBF is headquartered in Perth, WA and has offices across Australia in Brisbane, Sydney, Melbourne and Townsville. Many roles operate in a hybrid model, combining in-office collaboration with flexible work arrangements.