Member Experience Specialist - Gym & Community Center

The Y Victoria; Bendigo; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Flexible rostering

Career development

Gym access

Virtual Y access

Health insurance discounts

Job summary

The YMCA Victoria invites applications for a casual Customer Service Officer at Peter Krenz Leisure Centre in Bendigo. You will greet members, answer enquiries by email, phone or in person, and perform essential administrative tasks to keep the centre running smoothly.

You’ll work with a supportive team to provide a welcoming experience, promote programs, process payments, and balance cash. Availability to work weekdays and weekends is required; prior customer service experience is valued.

Qualifications

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

Responsibilities

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

Skills

Customer service

Communication

Sales experience

Education

HLTAID009 Provide Cardiopulmonary Resuscitation

HLTAID011 Provide First Aid

Job description

The YMCA Victoria invites applications for a casual Customer Service Officer at Peter Krenz Leisure Centre in Bendigo. You will greet members, answer enquiries by email, phone or in person, and perform essential administrative tasks to keep the centre running smoothly.

You’ll work with a supportive team to provide a welcoming experience, promote programs, process payments, and balance cash. Availability to work weekdays and weekends is required; prior customer service experience is valued.