Member Experience Manager

Universal Fitness Group Australia; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Universal Fitness Group seeks a Member Experience Manager for UNI-FIT St Ives in Sydney to drive membership sales, mentor a small team of trainers, and develop local sales strategies to boost club performance.

You will oversee lead generation, collaborate with marketing, and maintain a welcoming, energetic culture while delivering high service standards and achieving KPIs.

Qualifications

• 2+ years of experience managing sales and fitness teams.
• Exposure to both B2B and B2C selling.
• Proven experience in customer service and achieving sales targets or KPIs.
• Confident communicator with strong relationship-building skills.
• Right to work in Australia.

Responsibilities

• Increase revenue by achieving membership targets and driving business through data-driven lead management.
• Lead and manage a small team of personal trainers.
• Define B2C and B2B sales strategies aligned to the business strategy.
• Develop a business plan covering sales, revenue, and expense controls.
• Plan weekly and monthly meetings for development and training.
• Coordinate with marketing on lead generation.
• Maintain knowledge on all fitness products available in the club.
• Drive new member integration by prescribing products and monitoring visits.
• Uphold a safe, professional, welcoming club environment.

Skills

Sales management

Team management

B2B selling

B2C selling

Relationship building

MS Excel

MS Word

Education

Certificate 3/4

Tools

MS Excel

MS Word

Internal sales system

Job description

Member Experience Manager at UNI-FIT St Ives, part of Universal Fitness Group. You will drive new membership sales, manage and mentor a small team of personal trainers, develop local sales strategies, oversee lead generation activities, and play a key role in creating a welcoming, energetic, and results-driven club culture.

Key responsibilities

Increase the revenue of the business through achievement of membership targets and own and drive their business through effective data base management, converting this data into new member joiners.

Lead and manage a small team of personal trainers

Clearly define both business to consumer and business to business sales strategies and align to overall business strategy.

Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls

Plan weekly, monthly meetings for development and training

Coordinating with marketing on lead generation.

Maintain high level of knowledge on all available fitness products in the club.

Drive new member integration experience by prescribing relevant club products and services and monitoring new member visits

Help uphold a safe, professional, and welcoming club environment.

About you

Certificate 3 & 4 is very desirable

2+ years of experience managing sales and fitness teams

Exposure to B2B and B2C selling

Passionate about health, fitness, and member experience.

Proven experience in customer service and achieving sales targets or KPIs.

Confident communicator with strong relationship-building skills.

Strong PC skills including MS Excel, Word, internal sales tracking system

Right to work in Australia

About us

Universal Fitness Group delivers premium fitness experiences across Sydney with innovative facilities, a strong team culture, and real opportunities for career growth. We are expanding locally and internationally with clubs across Sydney and expansion plans nationally and internationally.