Member Experience Executive — Construction Industry

ExecThread; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

ExecThread seeks a Chief Member Experience Officer in the Greater Melbourne, Australia area (on-site) to lead the development and implementation of a comprehensive member experience strategy for workers, families, and the construction industry.

The role demands an executive who can connect member insight with service delivery, standards, and communications, build trusted union relationships, foster risk-aware continuous improvement, and ensure compliant, high-impact service delivery.

Responsibilities

• Lead the development and implementation of a comprehensive member experience strategy for workers, families and the construction industry.
• Build a transparent, compliant, high-performing service model that delivers lasting impact.
• Develop trusted relationships with union stakeholders and drive accountability and continuous improvement.
• Balance innovation with risk management to ensure compliant, high-quality service delivery.

Job description

ExecThread seeks a Chief Member Experience Officer in the Greater Melbourne, Australia area (on-site) to lead the development and implementation of a comprehensive member experience strategy for workers, families, and the construction industry.

The role demands an executive who can connect member insight with service delivery, standards, and communications, build trusted union relationships, foster risk-aware continuous improvement, and ensure compliant, high-impact service delivery.