Melbourne-Based Strategic Travel Customer Success Manager

Corporate Traveller; Melbourne; On-site; AUD 88,000 - 107,000; Full time

Benefits offered by this job

Travel discounts

Staff discounts

Learning & development

LinkedIn Learning access

Employee assistance

Job summary

Corporate Traveller in Melbourne, VIC is seeking a Key Customer Success Manager to drive profitability, retention and growth for high-value national and multinational clients. You will manage complex accounts, build strategic relationships with senior stakeholders, and work with internal teams to optimise travel programs across air, hotel, car, rail, and other CT services.

Ideal applicants will have 3+ years in customer success or account management in travel, excellent communication, and the

Qualifications

• Min 3 years extensive customer success/account management, ideally in the Travel & Tourism industry or Corporate TMC
• Experience in managing large and complex customers
• Ability to clearly articulate knowledge about products, services and value proposition to customers
• Demonstrated ability to build multi-level relationships

Responsibilities

• Identify opportunities for value added sales into existing customer base
• Ensure fees are charged as per CT agreement
• Identify opportunities and strategies to drive turnover and revenue growth
• Drive customer compliance and growth with CT products and services
• Conduct regular profit and loss reviews of customers
• Work with CT teams to optimise contract opportunities
• Ensure agreed deliverables are met
• Build strong relationships with key customer stakeholders
• Provide ROI insights and recommendations to customers

Skills

Customer success

Account management

Travel industry experience

Stakeholder management

Tools

Salesforce CRM

Job description

Corporate Traveller in Melbourne, VIC is seeking a Key Customer Success Manager to drive profitability, retention and growth for high-value national and multinational clients. You will manage complex accounts, build strategic relationships with senior stakeholders, and work with internal teams to optimise travel programs across air, hotel, car, rail, and other CT services.

Ideal applicants will have 3+ years in customer success or account management in travel, excellent communication, and the