Medical Secretary — Full-Time, Patient Care & Admin Support

Icon Oncology Group; Gold Coast City; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Novated Lease Options

Rewards Portal

Employee Assistance Program

Development Pathways

Online Courses

Paid Parental Leave

Job summary

Icon Cancer Centre Southport is seeking a Medical Secretary to support our doctors and day hospital operations, ensuring accurate records and a seamless patient experience. Permanent full-time, Monday to Friday, 7:30am–6:00pm, located at Premion Place, Southport.

You will manage patient details, referrals, admissions, payments, and communications while maintaining confidentiality across our administration team.

Qualifications

• Experience in a similar healthcare administration role.
• Experience with Medicare, DVA, and Private Health Insurance processes.
• Excellent organisational and time management skills.
• Clear and confident communication skills, both verbal and written.
• Proficiency in Microsoft Word and Excel.
• Experience using Totalcare and Charm programs.
• A customer-focused mindset with an attention to detail.

Responsibilities

• Welcoming patients, updating personal details and referrals, and ensuring medical records remain accurate and confidential.
• Working collaboratively within the administration team to ensure smooth-running consultant and day hospital clinics.
• Processing hospital admissions, verify private health details, and manage payments for excess and co-pays.
• Communicating clearly with patients and their families to ensure they are well-informed of financial costs.
• Marking patient arrivals and manage waiting room for both the medical practice and day hospital.
• Communicating with patient admission teams regarding treatment changes and eligibility.
• Liaising with external referrers and providers to ensure a seamless experience for our patients.
• Answering telephone calls and emails, and responding to enquiries.
• Supporting the wider administration team with tasks on an ad-hoc basis.

Skills

Healthcare administration

Medicare processes

DVA processes

Private health insurance processes

Organisational skills

Time management

Communication skills

Customer service

Attention to detail

Tools

Totalcare

Charm

Microsoft Word

Microsoft Excel

Job description

Icon Cancer Centre Southport is seeking a Medical Secretary to support our doctors and day hospital operations, ensuring accurate records and a seamless patient experience. Permanent full-time, Monday to Friday, 7:30am–6:00pm, located at Premion Place, Southport.

You will manage patient details, referrals, admissions, payments, and communications while maintaining confidentiality across our administration team.