Medical Receptionist — Patient Concierge & Admin (9‑Day Fortnight)

Work Initiatives; Randwick; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Wellbeing benefits

Fitness passport (gym access)

Learning and development

Career opportunities

Training provided

Uniform options

Job summary

I-MED Radiology in Randwick and Bondi is seeking a Medical Receptionist to be the first point of contact for our patients. The role involves 8.5 hour shifts from Monday to Friday, across a 9 day fortnight, with start times around 7:30am.

You will greet patients, manage check-in procedures, handle calls and emails, advise on pre-scan preparations, and assist with billing for private, Medicare, workers compensation, and DVA. A strong customer service background is essential.

Qualifications

• Clear and professional verbal and written communication skills.
• Strong organisational abilities to manage appointments and patient flow.
• Confidence working across multiple screens and systems.
• A strong background in customer service or reception.

Responsibilities

• Greeting patients warmly and assisting with check-in procedures.
• Answering emails and phone calls promptly and handling inquiries professionally.
• Advising patients of preparation prior to relevant scans.
• Billing procedures – private, Medicare, workers compensation, and DVA.
• Collaborating with clerical and technical staff, radiologists, and referrers.

Skills

Clear communication

Organisational skills

Multi-system navigation

Customer service

Job description

I-MED Radiology in Randwick and Bondi is seeking a Medical Receptionist to be the first point of contact for our patients. The role involves 8.5 hour shifts from Monday to Friday, across a 9 day fortnight, with start times around 7:30am.

You will greet patients, manage check-in procedures, handle calls and emails, advise on pre-scan preparations, and assist with billing for private, Medicare, workers compensation, and DVA. A strong customer service background is essential.