Medical Receptionist

Colonial Group; Melbourne; Hybrid; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career progression

Professional development

Employee Assistance Program (EAP)

Volunteer opportunities

Supportive team environment

Excellent work-life balance

Valued contribution

Job summary

Avant Practice Solutions is seeking a Medical Receptionist for our Box Hill, VIC team. The role offers hybrid work with a full-time 38-hour week, supporting multiple specialist practices and using Gentu/Clinic to Cloud.

You will be the front-line contact for patients and healthcare providers, ensuring accurate records and smooth operations. The ideal candidate brings customer-service excellence, strong organisation, and comfort with new software, with no weekend work.

Qualifications

• Previous experience in customer service, administration or medical reception (desirable).
• Exceptional communication skills with a warm, professional phone manner.
• Passion for delivering outstanding customer service and helping others.
• Strong organisational skills with competing priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Confidence learning new systems and processes.
• Experience with medical practice management software or ability to learn Gentu/Clinic to Cloud.

Responsibilities

• Deliver exceptional customer service to patients, doctors and healthcare providers.
• Handle a high volume of patient enquiries, ~80 calls per day with empathy.
• Book, coordinate and manage appointments across specialist practices.
• Liaise with patients, referrers, hospitals and healthcare stakeholders.
• Process medical administration tasks and maintain patient records in cloud systems.
• Support efficient day-to-day operation of multiple medical practices.
• Contribute to a positive, collaborative team culture focused on service outcomes.

Skills

Customer service

Administration

Medical reception

Communication

Organization

Attention to detail

Technology fluency

GentU

Clinic to Cloud

Tools

Gentu

Clinic to Cloud

Job description

Box Hill, VIC | Full Time Permanent

About the Role

At Avant Practice Solutions, we help medical specialists focus on what they do best: caring for patients. As a leading provider of outsourced medical administration and practice management services, we support specialist, surgical and general medical practices across Australia, delivering exceptional service and support behind the scenes. We are looking for a compassionate, organised and customer-focused Medical Receptionist to join our Box Hill team. This is an opportunity to build a rewarding career in healthcare administration, supporting a variety of medical specialists while making a genuine difference to patient experiences every day.

Working from our Box Hill office, you'll become a trusted point of contact for patients, doctors and healthcare providers, helping ensure practices run smoothly and efficiently. You'll also gain exposure to a range of specialist areas, workflows and practice management systems, including platforms such as Gentu, Clinic to Cloud and similar software, making this an excellent opportunity to broaden your healthcare administration skills.

This is a full-time permanent position, working 38 hours per week, Monday to Friday, 9:00am to 5:00pm, with no weekend or public holiday work. You'll also enjoy the flexibility of working from home one day per week.

Key Accountabilities

• Deliver exceptional customer service to patients, doctors and healthcare providers.
• Manage a high volume of patient enquiries, handling approximately 80 calls per day with professionalism and empathy.
• Book, coordinate and manage appointments across a variety of specialist practices.
• Liaise effectively with patients, referrers, hospitals, specialists and other healthcare stakeholders.
• Process medical administration tasks and maintain accurate patient records using cloud-based systems.
• Support the efficient day-to-day operation of multiple medical practices.
• Contribute to a positive, collaborative team culture focused on delivering outstanding service outcomes.

Key Capabilities

• Previous experience in customer service, administration or medical reception (medical experience is desirable but not essential).
• Exceptional communication skills with a warm, professional and empathetic phone manner.
• A genuine passion for delivering outstanding customer service and helping others.
• Strong organisational skills with the ability to manage competing priorities in a fast-paced environment.
• High attention to detail and commitment to accuracy.
• Confidence using technology and the ability to quickly learn new systems and processes.
• Experience using medical practice management software, or the ability to quickly learn multiple platforms such as Gentu, Clinic to Cloud and similar systems.
• Ability to work effectively both independently and as part of a collaborative team.
• A positive, adaptable and solutions-focused approach, with sound judgement, initiative and integrity.

Why Join Avant?

• Career progression and internal mobility opportunities
• Ongoing professional development and learning programs
• Employee Assistance Program (EAP) and health and wellbeing initiatives
• Community engagement and volunteering opportunities
• A friendly, supportive and collaborative team environment
• Excellent work-life balance with no after-hours or weekend work
• A workplace where your contribution, ideas and development are genuinely valued