Medical Receptionist

Canberra Ophthalmology; Canberra; On-site; AUD 36,000 - 48,000; Part time

Job summary

Canberra Ophthalmology in Canberra is seeking an Experienced Medical Receptionist / Practice Manager Assistant. This part-time role supports the front desk and practice management to shape patient experience from first contact through treatment.

The successful candidate will run the practice with the manager, handle appointments, billing, and admin tasks, and contribute to process improvements with a patient-centered approach.

Qualifications

• Astute and highly adaptable
• Capable multitasking under pressure
• Collaborative and independent work style
• Commitment to patient privacy and confidentiality
• Experience in a specialist clinic and Medicare billing understanding
• Excellent organization and data-entry accuracy
• Efficient time management and quick learning
• Friendly, professional communication
• High work ethics and reliability
• Willing to grow with the business

Responsibilities

• Communicate effectively with referral partners
• Communicate effectively with patients or carers
• Coordinate appointments and understanding of clinic rhythm
• Ad hoc task and administration support as requested by doctor, clinical team and practice manager
• Assisting in marketing
• Billing and payment
• Clinic preparation including cleaning and tidy up
• Concise and accurate documentation
• Conflict resolution and de-escalation
• Coordinating surgical lists and booking; liaising with Anaesthetic rooms, Hospitals and Equipment Reps
• Continuing professional development in team leadership management skill
• Know when to escape and seek assistance from Practice Manager or clinical team
• Problem solving and ability to prioritize

Skills

Adaptable

Multitasking

Team collaboration

Privacy & confidentiality

Medicare billing knowledge

Organizational skills

Time management

Communication

Professional conduct

Growth mindset

Job description

Experienced Medical Receptionist / Practice Manager Assistant

We are seeking a proactive, reliable and astute experienced medical receptionist to join our growing ophthalmology clinic. As the front door of our business, the successful candidate will play an important part in shaping the patient experience from first contact through to treatment. Therefore, a dynamic individual with patient focused approach is a must.

The successful candidate will play a critical role in running of the practice as well as proactively updating processes as needed. You will be working independently and collaboratively with the practice manager. This is a part time position, commitment of 3 to 4 days a week.

Experience working in a specialist clinic is highly desirable.

Remuneration will be based on skills and experience.

CRITERIA

• Astute and highly adaptable
• Able to multitask and work under pressure
• Collaborative skill, able to proactively work both independently and as part of a small team
• Demonstrate commitment to patient privacy, confidentiality, and respect
• Experience in specialist clinic and understanding of Medicare billing preferable
• Excellent organizational skills, high attention to detail and accuracy in documentation / data entry
• Efficient time management and fast learner
• Friendly, professional and confident communication style
• High standard of work ethics
• Passionate and enthusiastic about your work and therefore reflecting our organization value
• Represent the organization confidently
• Reliable, punctual, and positive attitude
• Willingness to grow with the business

KEY RESPONSIBILITIES

• Ability to communicate effectively with referral partners
• Ability to communicate effectively with patients or carers
• Appointment coordination and understanding of clinic rhythm
• Ad hoc task and administration supportas requested by doctor, clinical team and practice manager
• Assisting in marketing
• Billing and payment
• Clinic preparationincluding cleaning and tidy up
• Concise and accurate documentation
• Conflict resolution and de-escalation
• Coordinating surgical lists and booking; liaising with Anaesthetic rooms, Hospitals and Equipment Reps
• Continuing professional development in team leadership management skill
• Know when to escape and seek assistance from Practice Manager or clinical team
• Problem solving and ability to prioritize