Medical Network Account Manager

The Hospitals Contribution Fund Of Australia Limited; Sydney; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Subsidised cover options 50%

Family-friendly certified employer

Parental leave 18 weeks

Mental health and wellbeing programs

Discounts on products and services

Job summary

The Hospitals Contribution Fund Of Australia Limited is seeking an experienced Medical Network Account Manager. You will identify, design and deliver strategic business development initiatives to strengthen our medical network, improve member outcomes and enhance commercial, operational and service performance.

Working across internal teams and external partners, you will develop new opportunities, assess market needs, support program design and establish governance frameworks for our primary

Qualifications

• Demonstrated experience in business development, partnership management or strategic program implementation.
• Experience in international business within Health Insurance or Health Funds is desirable.
• Ability to develop business cases and lead cross-functional initiatives.

Responsibilities

• Deliver business development initiatives aligned with organisational priorities.
• Identify partnership and market opportunities using insights from customers, competitors and industry.
• Develop business cases and implementation plans for new products and operating models.
• Build relationships with internal teams, external partners and stakeholders.
• Establish governance and performance measures to track delivery and risks.
• Prepare commercial analysis and recommendations for senior stakeholders.
• Support partner agreements and coordinate multi-workstream projects.
• Drive innovation and continuous improvement in operations.

Skills

Business development

Partnership management

Strategic program delivery

Stakeholder engagement

Regulated environments

Job description

As Medical Network Account Manager, you will identify, design and deliver strategic business development initiatives that strengthen our medical network, improve member outcomes and enhance commercial, operational and service performance. Working across internal teams and external partners, you will develop new opportunities, assess market and stakeholder needs, support program design and establish effective delivery and governance frameworks for our primary health network group (GP’s, Allied health and international students)

Please note this position is a permanent full-time role that is Remote NSW, with access to our Sydney CBD office

What you’ll do:

• Deliver business development initiatives aligned with organisational priorities.
• Identify partnership, service and market opportunities using customer, competitor and industry insights.
• Develop business cases and implementation plans for new products, services and operating models.
• Build strong relationships and influence internal teams, external partners, suppliers and industry stakeholders.
• Establish governance and performance measures to track delivery, risks and outcomes.
• Prepare commercial analysis and recommendations for senior stakeholders.
• Support partner agreements and coordinate projects across multiple workstreams.
• Drive innovation, continuous improvement and operational efficiency.

About you:

You are an experienced business development, partnership or strategic program professional who can turn opportunities into practical, well-governed initiatives.

You combine commercial thinking with strong relationship management and are comfortable working independently through ambiguity and complexity.

You will ideally bring:

• Demonstrated experience in business development, partnership management, project delivery or strategic program implementation.
• (A background in international business within Health Insurance, Health Funds or Insurance is highly desirable)
• Experience in a complex service-based, regulated or customer-focused environment.
• Strong commercial and analytical capability, including developing business cases, interpreting data and evaluating financial or operational impacts.
• Excellent stakeholder engagement, influencing and relationship management skills.
• Sound judgement, problem-solving capability and the ability to operate independently.
• Clear written and verbal communication skills, including experience preparing recommendations, reports and executive-level updates.
• A relevant tertiary qualification in business, health, commerce, management, project management or a related discipline is desirable.
• Experience in regulated industries, supplier or partner management, service design, governance, continuous improvement or customer and member experience initiatives will be highly regarded.

About HCF:

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits:

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products

Wellness and work-life balance

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to: Step Forward Get There Together Make it Better Stay Human Walk in Their Shoes. We’ve invested in our people and teams to ensure they’re equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.