Senior Business Insights Analyst

HCF Australia; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Wellbeing programs

Parental leave

Job summary

HCF Australia is seeking a Senior Business Insights Analyst to provide data support across our Private Health Insurance business. You will work with data scientists, data analysts and visualization specialists to deliver actionable insights and data products for value-based care and member growth.

You’ll translate business needs into analytics solutions, perform advanced analyses on memberships, claims, and KPIs, and communicate findings to both technical and non-technical stakeholders.

Qualifications

• Strong analytical and problem-solving skills with ability to translate data into insights.
• Experience querying and programming within business analytics context.
• Proficiency with SAS, including Data Step, Macro, Job Flows, CAS, data transformation.
• Familiarity with data warehousing and BI tools like Snowflake and Tableau.

Responsibilities

• Partner with stakeholders to translate business needs into analytics solutions.
• Analyze membership, claims, revenue and KPIs to identify trends and insights.
• Conduct exploratory analysis to answer complex business questions.
• Deliver timely reports to support budgets, forecasts and performance metrics.
• Maintain data assets with testing and data quality controls.
• Identify opportunities for automation and process improvement.
• Contribute to analytics projects and knowledge sharing across the team.

Skills

Analytical skills

SQL

SAS

Snowflake

Tableau

Excel

Data storytelling

ETL

Communication

Education

Tertiary qualifications preferred

Tools

SAS Platform

Snowflake Data Warehouse

Tableau

SQL

Job description

As our Senior Business Insights Analyst, you will provide data and analytical support across HCF’s Private Health Insurance business, helping solve complex business problems and enabling informed decision-making.

Working in a collaborative team of data scientists, data analysts and data visualisation specialists, you will use your technical expertise and commercial thinking to generate actionable insights, build valuable data products and support initiatives focused on value-based healthcare and attracting and retaining members.

What you will be doing?

• Partner with stakeholders to understand business needs and translate them into high-quality data, analytics and insight solutions.
• Analyse membership, claims, benefits, revenue, industry data and KPIs to identify trends and generate actionable insights.
• Conduct exploratory analysis to answer complex business questions and support better-informed decisions.
• Deliver accurate and timely reporting and insights to support budgets, forecasts, premium submissions, performance metrics and ad hoc business requirements.
• Maintain data assets through appropriate testing and issue resolution, ensuring strong data quality, integrity and accuracy.
• Identify and implement opportunities for automation, continuous improvement and greater process efficiency, while helping reduce technical debt and inefficiencies.
• Contribute to analytics projects, testing and business initiatives, delivering agreed outcomes within established time and budget requirements.
• Communicate insights and progress clearly to stakeholders and help strengthen data literacy, coaching and knowledge sharing across the business and team.

About You

You’re an experienced analyst who enjoys turning complex data into meaningful business insights. You can see the bigger picture, break complex problems into practical solutions and communicate your findings clearly to both technical and business stakeholders.

You’ll bring

• Strong analytical, problem-solving and data interpretation skills, with the ability to provide clear and concise business insights.
• Strong querying and programming capability within business analytics.
• Strong SAS platform and programming skills, including Data Step, Macro, Job Flows, CAS, data transformation and exploration.
• Experience with Snowflake Data Warehouse, Tableau, Excel and SQL.
• Strong knowledge of Business Intelligence tools and multidimensional analysis.
• Strong reporting and data storytelling skills across visual and tabular formats.
• Technical understanding of procedural languages and/or ETL.
• Knowledge and understanding of business roles within Private Health Insurance, Life Insurance or an equivalent industry.
• Excellent communication and presentation skills, with the ability to engage effectively with both business and technical stakeholders.
• A continuous improvement mindset and the drive to enhance the data and analytics lifecycle.
• Relevant tertiary qualifications are preferred.

Desirable skills

• SAS Viya and SAS 9.4
• SAS Visual Analytics
• Data warehousing techniques and principles, including Data Vault 2.0 and Dimensional Modelling
• Cloud computing experience with AWS

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion

We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance

Skills

We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements
• 50% subsidy on HCF hospital and/or extras cover
• Family-friendly certified employer
• 18 weeks of parental leave for all new parents
• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth

We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.