Medical Laboratory Assistant - Collections and CSR

NSW Health Pathology; Orange City Council; On-site; AUD 67,000 - 70,000; Full time

Job summary

NSW Health Pathology at Orange Health Service is seeking a permanent full-time Medical Laboratory Assistant - Collections and CSR to support patient services and specimen collection. You will work across specimen collection, patient registration, and receptionist duties, delivering a welcoming, professional experience while supporting high-quality diagnostic testing.

Based in Orange Health Service, you will join a supportive team, develop skills, and advance your career through in-house training

Qualifications

• Certificate III in Pathology, Pathology Collections or Pathology Assistance.
• Ability to manage tasks in a demanding environment with competing priorities.
• Strong communication with colleagues and customers; attention to detail.
• Demonstrated confidentiality and handling of sensitive information.
• Willingness to participate in a 24/7 rotating shift roster, including weekends and nights.
• Current NSW C‑Class driver’s licence or ability to travel to sites as required.

Responsibilities

• Perform pathology collections, receiving and triaging specimens.
• Register patients and enter requests; process specimens for transport.
• Support timely, accurate diagnostic testing and patient experience.

Skills

Task management

Communication

Problem solving

Data accuracy

Confidentiality

Shift flexibility

Driving licence

Education

Certificate III in Pathology

Job description

Medical Laboratory Assistant - Collections and CSR

Employment Type: Permanent Full Time
Position Classification: Technical Assistant Grade 2
Remuneration: $66,939.37 - $69,503.42 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ702327
Location: Orange Health Service
Applications Close: 17 November 2026 - 11:59pm

About the opportunity

Join NSW Health Pathology at Orange Health Service as a permanent full-time Medical Laboratory Assistant - Collections and CSR.

If you enjoy working with people and want a role where you can make a genuine difference to patients every day, this could be the opportunity for you. You’ll work across specimen collection and customer service, helping provide a welcoming, professional experience for patients while supporting the delivery of high-quality pathology services.

Based at Orange Health Service, you’ll join a supportive team and have the opportunity to build your skills while establishing a rewarding career with NSW Health Pathology.

What you'll be doing

Contribute to a high-quality pathology service. Perform a range of pre analytical duties including pathology collections, receiving and triaging of specimens, patient registration and request entry, specimen processing and preparation for transport or delivery to laboratories for timely accurate diagnostic testing.

What we can offer you

Financial Benefits - Rural Health Workforce Incentive Scheme allowance of up to $5,000 plus super per annum in addition to award entitlements, and generous salary packaging options and other fringe benefits

Work-life Balance - Up to 12 additional days off per year in addition to Annual Leave (for full-time employees)

Professional Growth - Learning and development opportunities, including in-house training with RTO My Health Learning

Health & Wellbeing - Fitness Passport gym discounts and Employee Assistance Program (EAP) for staff and families.

• Certificate III in Pathology, Pathology Collections or Pathology Assistance, and/or previous experience in a pathology setting or a demonstrated ability to learn all aspects of the pre analytical environment, including phlebotomy.
• Demonstrated ability to manage tasks in a demanding environment where there are competing priorities and time constraints.
• Ability to communicate effectively with colleagues and customers, internal and external.
• Demonstrated problem solving and analytical skills combined with the ability to investigate and resolve general issues.
• Proficient computer skills including high attention to detail and data accuracy and the ability to operate and maintain pre analytical equipment.
• Demonstrated understanding of confidentiality and proper handling of sensitive information in a laboratory setting, following relevant legislation, policies, and requirements.
• Willingness to participate in a 24/7 rotating shift roster, including weekends, public holidays, and night shifts
• Current NSW C‑Class driver’s licence (P1 or P2 accepted) is required. Interstate C‑Class licence holders must obtain an NSW C‑Class licence within three months of appointment. Learner licences are not accepted. Alternatively, applicants must have the capacity to travel to any site or location within the operational area for a shift as required.
• This position requires a Working with Children Check (WWCC) issued by the Office of the Children’s Guardian.

More principles and policies are being established to support hiring managers identify AI formed responses. We may not progress applications if we don’t feel you have spoken to your own experiences and demonstrated your capabilities without AI assistance.

Information for applicants

NSW Health Pathology is an equal opportunity employer committed to an inclusive workplace. We value, and welcome all suitably qualified applicants regardless of age, background, disability, sexual orientation or gender identity.

NSW Health Pathology is committed to providing accessibility and reasonable accommodations and ensuring our recruitment process is flexible, inclusive, and free from barriers, promoting equal opportunities for all to succeed. Please reach out if you need adjustments.

NSW Health Pathology is committed to growing the Aboriginal workforce in public health. For Aboriginal candidates, support is available through the Stepping Up website

You must have valid working rights in Australia for the duration of the appointment to be eligible to apply.

All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2026_004 for more detail. The preferred candidate may be required to undergo a functional assessment prior to appointment.

An eligibility list may be created for similar vacancies in the future.

We encourage applicants to submit responses that reflect their own experiences and perspectives.

Need more information?

To learn more about NSWHP please visit “Life at NSW Health Pathology” or connect with us onLinkedIn!