Medical Billing Support Coordinator - Hybrid Role

Medbill; Brisbane; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Partial remote work

Office-based role

Job summary

Medbill is seeking a Customer Support Coordinator in Brisbane to be the first point of contact for doctors and practice staff. You will learn medical billing inside our systems and help resolve queries across Zoho Desk, CRM, and analytics tools.

You will handle provider calls, manage the ticket queue, investigate billing issues, and produce weekly reports. The role offers a blend of in-office work with some work-from-home after ramp-up.

Qualifications

• Essential: two or more years in a customer-facing support role; confident phone manner; strong with software; methodical, with clear written English.
• Desirable: Medicare/DVA/health insurer claims or medical billing knowledge; ticketing experience (Zoho Desk, Freshdesk, ServiceNow, Jira); spreadsheet skills (lookups, pivots); experience with Zoho, Clara, Shexie, Gentu or Genie.

Responsibilities

• Provider calls (~30%): answer inbound calls and return voicemail same business day; log as Zoho Desk ticket; keep contact details current in Zoho CRM.
• Ticket queue (~30%): own Zoho Desk queue end to end – acknowledge within one business day, give a real answer or dated next step within three, escalate issues to the team lead the same day.
• Billing investigation (~25%): trace questions through Clara, Shexie, Gentu, Genie, WorkDrive and Zoho Analytics to find missing billing and stuck claims; hand billers a clear write-up with invoice numbers, dates and amounts.
• Manual reports (~15%): produce weekly/monthly provider reports, bookkeeper packs and reconciliation extracts; flag risk before deadline; assist IT/Reporting retire each one.
• Systems: Zoho (Desk, CRM, Analytics, WorkDrive), Clara, Shexie, Gentu, Genie, Microsoft 365 and Teams, Tyro and health fund portals, Medicare PRODA/HPOS.

Skills

Customer-facing support

Phone etiquette

Software literacy

Written English

Tools

Zoho Desk

Zoho CRM

Clara

Shexie

Gentu

Genie

Microsoft 365

Teams

Tyro

PRODA/HPOS

Job description

Medbill is seeking a Customer Support Coordinator in Brisbane to be the first point of contact for doctors and practice staff. You will learn medical billing inside our systems and help resolve queries across Zoho Desk, CRM, and analytics tools.

You will handle provider calls, manage the ticket queue, investigate billing issues, and produce weekly reports. The role offers a blend of in-office work with some work-from-home after ramp-up.