MDM Analyst

efm Logistics; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Onsite parking

Onsite café

Team events

Job summary

efm Logistics is seeking an MDM Analyst to join the Finance Operations team. You will ensure accurate data governance, address system issues, and collaborate with stakeholders to drive process improvements. The role emphasizes accuracy, governance, and timely actioning of cases.

The ideal candidate has analytical/system experience, strong Excel skills, and the ability to interpret data for decision-making in a fast-paced environment.

Qualifications

• 12+ months analytical and/or systems experience.
• Proficient in Excel (intermediate-advanced).
• Strong data manipulation and interpretation skills.
• Ability to work in a fast-paced, high-volume environment.
• Commerce or BIS qualification desirable.

Responsibilities

• Action cases from stakeholders in the system.
• Maintain and update data to reflect contracts or variations.
• Resolve issues with a focus on long-term solutions.
• Collaborate with Claims team to address invoicing/credit issues.
• Proactively communicate discrepancies with internal/external stakeholders.
• Participate in stakeholder training to improve processes and systems.
• Identify opportunities for process improvement and efficiency.

Skills

Analytical thinking

Excel

Data analysis

Problem solving

Mathematical ability

Education

Commerce or BIS qualification desirable

Tools

Microsoft Excel

Job description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

We have an exciting opportunity for a critical and analytical thinker to join our Finance Operations team as an MDM Analyst. This person thrives in an environment that promotes a high level of accuracy, governance, and process improvement. Adaptable in ever-changing environments, they will be able to address system issues effectively and efficiently and maintain strong relationships with stakeholders.

Requirements

As a MDM Analyst, you will be responsible for:

• Timely and accurate actioning of cases that come through the system from stakeholders
• Maintaining and updating data to accurately reflect contracts or variations to eliminate discrepancies
• Issue resolution of all cases, with a focus on long term solutions
• Solving carrier invoicing and credit issues in collaboration with the Claims team
• Proactively communicating around, and efficiently resolving all discrepancies with internal and external stakeholders
• Be a part of ongoing stakeholder training to enhance processes & systems
• Process improvement and efficiency identification

We are looking for:

• Minimum of 12 months of Analytical and/or Systems experience
• MS Office (Intermediate - Advanced Excel)
• Successful track record of problem solving and continuous improvement projects
• Proven ability to manipulate, analyse and interpret data for decision-making
• Demonstrate strong mathematical ability
• Commerce or Business Info Systems qualification desirable
• Ability to work in a fast-paced and high-volume environment

Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Modern office space and technology, located within Moorabbin's ever evolving Morris Moor complex
• Free parking and onsite café
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally