Customer Service Specialist - IAM

efm Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Modern office space and technology

Company functions and team building

Charity partnerships

Job summary

efm Logistics in Pyrmont, Sydney, is seeking a Customer Service Specialist (IAM) to support daily freight movements, communicate with Account Managers, and ensure a best-in-class logistics experience. You will review and report on freight activity, resolve enquiries promptly, escalate issues when needed, and build lasting relationships with a diverse portfolio of clients across industries.

The role offers a competitive salary, a bonus scheme, modern offices, and active opportunities for

Qualifications

• Tertiary qualification or 2+ years experience in Customer Service.
• Strong written and verbal communication, and problem-solving skills.
• Sound computer knowledge including experience with Microsoft Office Suite.
• Resilience, passion and ability to work at pace and under pressure.
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results.
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression.
• A dynamic and empowering culture, where we challenge each other to do it better.
• An opportunity to be part of an industry leader.
• Competitive salary and bonus scheme.
• Modern office space and technology.
• Company functions and team building activities.
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally

Responsibilities

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

Skills

Customer service

Communication

Problem-solving

MS Office

Tools

Microsoft Office

Job description

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

As a Customer Service Specialist (IAM) based out of our Pyrmont office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally