Matchday Retail Assistant

Melbourne City FC; City of Melbourne; On-site; AUD 40,000 - 55,000; Full time

Job summary

Melbourne City FC is seeking a Retail Crew member to deliver exceptional customer service to supporters both at venues and at the club’s events. You will help with matchday retail operations, event setup and packdown, and stock management, while building skills in sales engagement, teamwork and communication.

Ideal candidates are 18+, with retail or customer service experience, strong communication, and a reliable, punctual, well-presented attitude.

Qualifications

• This role requires strong customer service and communication skills.
• Demonstrated teamwork and reliability in fast-paced settings.
• Ability to remain calm under pressure and be well presented.

Responsibilities

• Deliver high-quality customer service at matchday venues.
• Assist with stock management, event setup and packdown.
• Support stocktakes and maintain neat, organized retail spaces.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Reliability

Punctuality

Professional presentation

Physical capability

Job description

This is your chance to be at the heart of the Melbourne City FC matchday experience.

As a member of the Retail Crew, you'll be working to deliver the highest quality customer service to our passionate supporters, from both outside venues and from within. We ware offering the opportunity to build on your skills in customer service, sales engagement, team work and communication.

What you'll be doing

This role goes beyond the traditional retail role, offering exposure to:

• Matchday retail operations
• Event setup and packdown
• Stock management and stocktakes

What we're looking for

• Minimum 18 years old
• Minimum 6 months experience in retail or customer service
• Strong communicationand interpersonal skills
• Team player with a positive can-do attitude
• Ability to remain calm under pressure
• Reliable and punctual
• Well presented with a professional attitude and demeanor
• Physically capable of manual duties, including lifting and moving equipment/stock
• Current Victorian WorkingWithChildren Check (or willingness to obtain)
• Current National Police Check (or willingness to obtain)
• Current First Aid certificate (desirable but not essential)

About Melbourne City FC

Melbourne City FC is part of City Football Group, a global football organisation that includes Manchester City and clubs across the world.

Our Men’s and Women’s teams compete in Australia’s premier domestic competitions, alongside our Academy and pathway programs. Off the pitch, we connect with communities through City in the Community and help develop the next generation through City Football School.

Our home at Casey Fields is a state-of-the-art football and administration facility designed to bring our people and teams together.

This position is only open to candidates with current Australian work rights, and only shortlisted candidates will be contacted.

Melbourne City FC is committed to the safeguarding of children and vulnerable adults. Our club requires all applicants to obtain a Working With Children Check prior to appointment.