Match Day Concierge

The South Australian Cricket Association Limited; Adelaide; Hybrid; AUD 34,000 - 44,000; Part time

Job summary

The South Australian Cricket Association Limited is seeking a Match Day Concierge to enhance guest experiences during cricket matches at our Adelaide venue. You will warmly greet guests, provide directions, and support seating, facilities, and event schedules while upholding dress standards and safety protocols.

You must be available for all major events during the cricket season and bring a positive attitude, excellent communication, and the ability to stay composed in a fast-paced environment.

Qualifications

• Excellent communication skills and ability to interact with diverse guests.
• Able to work in a fast-paced environment during match days.
• Comfortable standing for extended periods and managing crowd flow.

Responsibilities

• Greet guests on arrival and provide directions and information.
• Ensure members and patrons comply with dress standards and venue rules.
• Assist with seating, facilities, schedules, and event information.
• Collaborate with security and ticketing teams to maintain a safe and smooth experience.
• Distribute programs and promotional materials.
• Report safety concerns promptly.

Skills

Customer service

Excellent communication

Time management

Stamina

Problem solving

Flexibility

Standing for long periods

Job description

Match Day Concierge page is loaded## Match Day Conciergetime type: Part timeposted on: Posted 5 Days Agotime left to apply: End Date: October 12, 2026 (7 days left to apply)job requisition id: JR100292**Working for SACA means that you become a part of Australia's proud history and help us look toward the future. Our players and teams are successful, inspiring and reflect the values and aspirations of the community they represent. As an organisation, we are seeking to drive bold, transformative change in digital experiences, junior participation, culturally diverse inclusion, gender equality and sustainability, whilst also reimagining the W/BBL, building player connection through storytelling and playing our part in developing the game globally.Our purpose is clear; to unite and inspire everyone to love and play cricket. Cricket is so much more than just a game; it brings people together and binds us all through our shared experiences.This is your opportunity to join a purpose led organisation that truly makes a difference to Australians.**SACA is seeking highly motivated and customer-focused Match Day Concierges to enhance the experience of our guests during cricket matches. This role plays a key part in ensuring the smooth operation of match days while delivering exceptional customer service and creating memorable experiences for our members and patrons.## About the RoleAs a Match Day Concierge, you will:- Warmly greet and welcome all guests upon arrival, providing directions and information as needed.- Ensure that patrons accessing the Member's Area adhere to the SACA Member Dress Standards.- Assist guests with queries regarding seating, facilities, amenities and event schedules.- Proactively identify and address guest needs and concerns, striving to resolve issues efficiently and courteously.- Collaborate with security, ticketing and other operational teams to ensure a seamless match day experience.- Provide accurate information about SACA, its events and services.- Distribute match day programs, promotional materials and other relevant information.- Maintain a professional and friendly demeanour at all times, representing SACA's values.- Assist with crowd management and flow, directing guests to appropriate areas.- Report any safety concerns or incidents to relevant personnel promptly.## About You- Availability for all major events during the cricket season (November-March).- You have excellent communication skills, with the ability to provide quality customer service and positively interact with people- You have an ability to communicate effectively and sensitively with a wide range of people- You are organised and flexible in your approach with excellent time management skills- You have the stamina and desire to work in a fast-paced environment, under direction and with limited supervision- You have a positive attitude with a passion for providing outstanding customer service- You have a high work ethic, commitment to professionalism and flexibility- You have problem solving capabilities and can respond to potential conflicts under pressure to contribute to a safe experience for all patrons- Ideally you will possess a general knowledge, respect and understanding of a sporting environment- You will hold a valid Working with Children Check or have the ability to obtain oneThis position requires the ability to stand for extended periods of time (for full length of shift) as part of the essential duties, managing dress standard inspections, and providing customer service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.## About SACAThe SACA is one of the nation's premier sporting bodies, with a vision for cricket to be Australia's favorite sport - a sport for all Australian's. Operating within the sports and entertainment industry, SACA offers an exciting and dynamic working environment, and is responsible for overseeing and developing cricket on a State level.The SACA is responsible for coordinating international and domestic cricket matches, Premier cricket matches and community carnivals, coaching and development and pathway programs for girls and boys, coaching, umpiring, volunteer development and ground management. It also administers high performance cricket in South Australia, including the SA Men's and Women's Teams and Adelaide Strikers women's and men's teams.## Applications CloseMonday 12th October*At SACA we are committed to the ongoing journey of nurturing a diverse and inclusive workforce, and offer equal opportunities to all. We are proud to respect, embrace and celebrate diversity and strongly encourage applications from people of all ages, ethnicities, abilities, sexual orientations, gender identities and Aboriginal and Torres Strait Islander peoples. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees. We measure ourselves on our behaviours - our people value being kind, being brave and doing great things together.**If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.