Marketplace Operations Analyst - Data-Driven Optimization

Didi-Global-; City of Melbourne; Hybrid; AUD 70,000 - 110,000; Full time

Job summary

DiDi Global Inc. ANZ Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand, spanning trading efficiency, rider and driver experience, and risk and anti‑fraud strategy.

We work close to the business, diagnosing drivers and riders' needs and validating strategies in the real world. This role sits at the intersection of business and operations, with room to shape decisions that directly affect the experience of riders and drivers.

Qualifications

• Bachelor's degree or above in a quantitative field preferred.
• 1-3 years of experience in operations / business analysis / strategy.
• Strong business understanding and logical judgement.
• Strong learner, highly proactive, able to progress with incomplete information.
• Good written and verbal communication in English and Chinese.

Responsibilities

• Develop a deep understanding of our ride-hailing marketplace and identify problems with root causes, delivering optimisation recommendations backed by business judgement.
• Break down business situations in rider experience and operations, turning vague phenomena into clear problems.
• Use data to support decisions, monitor metrics, and validate experiments.
• Capture analytical conclusions and methodology into the team's ops tracker / knowledge base.
• Collaborate with Product, Operations, Risk and other teams to drive project delivery across ANZ and Beijing time zones.

Skills

Business analytics

Cross-functional collaboration

Bilingual English/Chinese

Data-driven mindset

Education

Bachelor's degree or above

Job description

DiDi Global Inc. ANZ Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand, spanning trading efficiency, rider and driver experience, and risk and anti‑fraud strategy.

We work close to the business, diagnosing drivers and riders' needs and validating strategies in the real world. This role sits at the intersection of business and operations, with room to shape decisions that directly affect the experience of riders and drivers.