Marketplace Analytics & Optimization Analyst

DiDi Chuxing; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

DiDi Global Inc. is a leading mobility tech platform operating across Asia-Pacific, Latin America and Africa. The ANZ Marketplace team oversees the ride-hailing marketplace in Australia and New Zealand, focusing on trading efficiency, rider/driver experience and risk strategy.

This role lies at the intersection of business and operations. You will identify problems, analyse root causes, and deliver optimisation recommendations backed by data, collaborating across Product, Operations and Risk to

Qualifications

• Bachelor's degree or above; quantitative background preferred (statistics, maths, economics, CS, engineering)
• 1–3 years of experience in operations / business analysis / strategy
• Strong business understanding and logical judgement; able to break down ambiguous requirements into a clear analytical framework
• Strong learner, proactive, can progress with incomplete information
• Good written and verbal communication in English, Chinese (bi-lingual)

Responsibilities

• Develop deep understanding of the ride-hailing marketplace; identify problems, root causes, and deliver optimisation recommendations with sound business judgement
• Break down business situations in rider experience and operations (cancellation/ cleaning fees, routing/toll disputes, driver misconduct) into actionable problems
• Use data pulling, metric monitoring, and experiment validation to support decisions and drive iteration
• Capture analytical conclusions and methodology into the ops tracker / knowledge base
• Collaborate with Product, Operations, Risk and other teams to drive project delivery across Beijing and ANZ time zones

Education

Bachelor's degree or above

Job description

DiDi Global Inc. is a leading mobility tech platform operating across Asia-Pacific, Latin America and Africa. The ANZ Marketplace team oversees the ride-hailing marketplace in Australia and New Zealand, focusing on trading efficiency, rider/driver experience and risk strategy.

This role lies at the intersection of business and operations. You will identify problems, analyse root causes, and deliver optimisation recommendations backed by data, collaborating across Product, Operations and Risk to